Patient Financial Services Representative

Job Responsibilities:

• Manage and resolve high volumes of patient accounts for services provided by Essentia Health.
• Act as primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner.
• Provide efficient and accurate support for insurance, coding, registration, financial assistance, and billing issues.

Qualifications:

• Experience with handling cash payments, self-pay collections, and exceptional customer service skills.
• Knowledge of office equipment such as computers, software applications, printer, FAX, copier, and billing programs.
• Preferred experience in customer service, call center, and/or collections.

Benefits:

• Medical, dental, vision, life, and disability insurance with supplemental options.
• 401(k) plan with employer contributions, tuition reimbursement, and professional development.
• Flexible scheduling, generous time off, and wellness resources for physical, mental, and emotional health.