Product Support Specialist I

About the Role:

• You will field inbound messages and calls from professionals enrolled in Houzz Pro programs.
• Responsibilities include answering SaaS and subscription questions while providing superior customer service.
• You’ll collaborate with teams like CSM, Subscription Specialist, and Client Onboarding to resolve issues.

What You’ll Do:

• Quickly respond via phone or case rotation and train professionals on software through Zoom.
• Handle cancellations, upgrades, renewals, and refer upsell opportunities to appropriate teams.
• Attend continued training sessions and proactively engage professionals to deepen software usage.

Compensation, Benefits and Perks:

• Base pay rate ranges from $20.55 to $22.83 per hour depending on location.
• Variable target of $3,600 and a comprehensive benefits package including medical, dental, vision, 401(k), and PTO.
• Additional perks include home internet stipend, maternity/paternity leave, and professional development reimbursement.