Customer Care Team Lead (Poker) France
Remote regions
FranceBenefits
4w PTO
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Key Responsibilities:
- Develop and implement customer care processes, scripts, and SLA standards.
- Lead, coach, and develop agents and supervisors; oversee onboarding and training.
- Analyze support interactions and feedback to drive improvements in customer experience.
Requirements:
- Minimum 2 years in customer care for poker or iGaming, with 1 year in leadership.
- Strong understanding of poker mechanics and SLA-driven support metrics.
- Hands-on experience with Zendesk, Freshdesk, or similar omnichannel platforms.
Benefits:
- Fully remote work with official employment support in Ukraine or Poland.
- 20 paid vacation days, sick leave, comprehensive medical and psychological coverage.
- Monthly flexible benefits allowance and access to training and development programs.
Partner Company
They are a fast-growing iGaming support organization focused on customer experience. They operate in a remote-first environment with a focus on quality, speed, and player experience.