Promptly respond to customer inquiries via email, chat, and phone, resolving issues to ensure a positive experience.
Provide clear information about MoneyHero's products and services, escalating complex issues as needed.
Maintain accurate records, adhere to policies, and collaborate with team members to achieve department goals.
MoneyHero is a fintech company that empowers and connects people to a better financial future by helping them make the best financial decisions. With over 350 talented individuals across 4 markets, the company is backed by world-class investors and serves over 10 million monthly users.
You will respond to and resolve customer queries through all channels, enabling customers to get the most out of Paddle.
You will escalate advanced queries to appropriate internal channels.
You will continuously improve your knowledge of Paddle products to grow in your role.
Paddle offers SaaS companies a different approach to payments infrastructure as a Merchant of Record. They are backed by investors like KKR and serve over 6000 software sellers in 245 territories globally.
Answer customer messages by email, chat, and phone quickly and kindly.
Solve common questions yourself and pass complex issues to the right team with clear notes.
Handle urgent problems fast and keep customers updated until resolved.
Wing Assistant builds AI-enabled workforce solutions for growing businesses. They help companies get high-quality support across roles like executive assistance, admin support, customer support, and more.
Act as primary point of contact for clients, handling inquiries via email, live chat, and phone calls within SLAs.
Provide excellent customer support by identifying needs and solving tasks individually, while liaising with internal teams.
Maintain product knowledge, contribute to side projects like FAQ upkeep, and communicate feedback with management.
EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure. As a rapidly expanding global firm with over 700 talented employees from 70+ nationalities across 70 locations, we prioritize investing in our people.
Support customers via live chat, calls, and emails, helping e-commerce business owners globally set up the product.
Record and segregate technical issues and product requests, routing them to the product team.
Identify roadblocks in product activation by watching customer usage videos and suggesting UI/UX improvements.
BiteSpeed is an AI-native Marketing, Support & Sales suite for e-commerce brands, working with 3000+ brands globally. Backed by Sequoia and having raised $5.5M+, the company has grown 10X over the past year.
Answer inbound calls and emails with a professional attitude, adapting communication style to each customer's situation.
Resolve billing questions, payments, and account maintenance as the single point of contact for problem-solving.
Troubleshoot and guide customers through WEX online platforms and mobile applications while multitasking multiple systems.
WEX is a global commerce platform that helps businesses solve operational complexities like employee benefits, managing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, tailoring services to meet unique business needs.
Serve as the primary relationship manager for a portfolio of VIP clients, delivering a personalized, best-in-class experience across Binance's ecosystem.
Build strong one-on-one relationships by understanding trading behaviors and business needs, driving retention and wallet share growth through proactive account management.
Partner with internal teams to advocate for client needs, resolve issues efficiently, and enhance the overall VIP client experience.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. With over 300 million users in 100+ countries, the company fosters a results-driven, innovative culture with a flat structure and opportunities for career growth.
Respond to and resolve customer queries via email, including refunds and cancellations.
Escalate advanced queries to appropriate internal channels.
Continuously improve product knowledge and participate in team meetings.
Paddle offers digital product companies a completely different approach to payment infrastructure by acting as a Merchant of Record. The company is backed by top investors, serves over 6000 software sellers globally, and fosters a transparent, collaborative, and respectful culture.
Handle inbound customer support concerns via phone and email in a timely and professional manner.
Assist users with login and password related issues and support resident account concerns.
Document cases clearly in the ticketing platform and escalate complex issues when needed.
We develop a complex software platform used in residential communities. We are a growing company that values warm, human support and offers a remote work environment.
Respond to customer inquiries via email, chat, and phone.
Resolve customer issues accurately and professionally.
Document customer interactions and maintain accurate records.
The company provides a service platform and is seeking a Customer Support Specialist to deliver exceptional customer service. The company offers a supportive team environment with career growth opportunities and competitive benefits.
Handle inbound and outbound calls, emails, and chats with professionalism and accuracy.
Resolve customer concerns efficiently while maintaining high service quality.
Document all interactions and escalate issues proactively to supervisors.
Arvios provides customer service and operations support for businesses. They offer a remote work culture with leadership development programs and team engagement events.
Deliver white-glove customer service through phone, email, and chat channels.
Drive continuous improvement to the customer service experience by identifying and deploying enhancements.
Expand financial services expertise in equities trading, margin, and options.
Crypto.com is a global cryptocurrency platform founded in 2016, serving over 150 million customers. The company fosters a transformational and proactive working environment, empowering employees to develop innovative solutions and grow from within.
Provide exceptional phone support with a warm, professional tone and genuine empathy.
Solve problems in real-time, keeping customers reassured and satisfied.
Thrive in a high-call environment while staying organized and efficient.
Mudflap provides payment products for the trucking industry, helping truckers save on fuel. Backed by top-tier investors, we are a fast-growing marketplace with a customer-obsessed culture.
Manage client workflows and tasks in Dubsado CRM for bridal clients.
Handle email communication and customer service for brides throughout their journey.
Perform invoicing and bookings management using Asana and Slack.
Wing is a company on a mission to redefine the future of work, offering a one-stop shop for companies to build world-class teams and automate operations. It is a remote-first organization with a supportive culture and opportunities for growth.
Providing friendly, professional support to customers via phone, email, and live chat.
Resolving issues efficiently while taking full ownership of each case from start to finish.
Proactively identifying ways to improve customer experience and suggesting process improvements.
Capital on Tap is a financial platform providing a business credit card, spend management tools, and savings products for small businesses. With over 1,000 employees, £20bn in annual card spend, and 200,000+ customers, the company is profitable and growing.
Develop deep understanding of customers, products, and operations while solving complex problems.
Analyze customer trends and identify opportunities to improve experiences and processes.
Collaborate with Product, Engineering, Operations, and Risk teams to drive meaningful improvements.
Stake is an Australian investing platform that helps people grow their wealth with access to ASX and Wall Street. With over 750,000 customers and A$8B under administration, the company fosters a culture of empowerment and continuous improvement.
Establish and maintain the anti-fraud risk rule engine; monitor abnormal transaction behavior in real time.
Handle user fraud complaints and appeals; perform transaction tracing and fund flow analysis.
Optimize anti-fraud workflows; coordinate internal business units and external institutions.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products.
Work directly with merchants and PSP partners to guide them through the full integration lifecycle, from solution design and API integration to go-live and post-launch support.
Lead technical discussions with merchant teams to design optimal integration approaches using Binance payment solutions and act as the primary liaison between merchants, product, and engineering.
Analyze merchant feedback, performance data, and market trends to identify opportunities for product improvements and integration tool enhancements.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 300 million people in 100+ countries, the company offers a flat structure, collaborative culture, and opportunities for career growth in a fast-paced, innovative environment.
Deliver exceptional customer service across phone, chat, and email, building strong rapport and taking full ownership of issues.
Actively listen to understand root causes, communicate empathetically, and turn dissatisfied customers into loyal advocates.
Collaborate with internal teams, document interactions accurately, and contribute to continuous improvement through customer insights.
Finom is a European tech startup offering an all-in-one financial B2B platform integrating banking, accounting, and invoicing. With around 800 employees, the company has raised $346 million and fosters an innovative, start-up culture that empowers employees to make a real impact.