Mandarin Product Support and Onboarding Specialist

Responsibilities:

• Serve as the primary point of contact for China-based customers regarding product inquiries and operational concerns.
• Guide new customers through the onboarding process and provide support leading up to and during go-live.
• Assist customers in understanding and effectively using the company’s products and services.

Qualifications:

• At least 3 years of experience in customer support, product support, or a similar customer-facing role.
• Highly fluent Mandarin communication skills, equivalent to a native Mainland China Chinese speaker.
• Good English communication skills for internal meetings, collaboration, and email correspondence.

Work Environment:

• Work from home with a Monday to Friday schedule, 9:00 AM to 6:00 PM Manila Time.
• Following Philippine holidays.
• Internal collaboration in English with a supportive team.