What you'll do:
- Strengthen Yelp’s revenue retention by providing exceptional and timely customer support.
- Consult and educate Yelp advertisers by answering a high volume of inbound calls and emails.
- Show clients the value of Yelp by highlighting their investment returns through ad performance metrics.
What it takes to succeed:
- Possess written and verbal fluency in both Mandarin and English.
- Have experience in account management, sales, advertising, or small business (preferred).
- Excel in problem solving, troubleshooting, and handling tough conversations professionally.
What you'll get:
- Medical, vision, and dental coverage effective your first day.
- 15 days PTO, 12 paid holidays, plus one floating holiday and 7 paid wellness days.
- Up to 14 weeks of parental leave and a monthly wellness subsidy.