Respond to customer queries promptly through email, live chat, and phone calls.
Collaborate with various departments to resolve complex issues and escalate when necessary.
Document repetitive issues and create FAQs, user manuals, and tutorials to improve the customer experience.
PrimeXBT is a fintech company specializing in forex and cryptocurrency trading platforms. They offer an international, cross-functional work environment and value performance-based rewards and employee well-being.
Handle inbound customer inquiries and support requests in both French and English.
Proactively reach out to customers requiring assistance or account reviews.
Work in a fast-paced, scaling SaaS environment with a focus on retention and upselling.
Intiveo is a technology company that enhances patient care through innovative software solutions. They are a collaborative team of innovative minds, recognized as one of Canada's Top 100 Employers, with a culture that values stewardship, collaboration, and continuous development.
Evaluate Arabic (Egypt) claims for accuracy using reliable sources and evidence.
Research and validate information, assess source credibility, and document findings.
Work independently on a freelance basis to improve AI-generated information quality.
Welo Data, part of Welocalize, is a global AI data company delivering high-quality, ethical data to train advanced AI systems. With 500,000+ contributors in 100+ countries, they offer a flexible, supportive community for remote freelance work.
Provide exceptional customer support via chats, emails, and calls.
Maintain a 90%+ customer satisfaction score with prompt, empathetic solutions.
Collaborate with Engineering and Product teams to resolve complex customer issues.
Ideals is a global B2B SaaS product company providing secure document sharing and collaboration solutions for high-stakes processes. Trusted by over 2 million users from 300,000 companies, the team values commitment, excellence, collaboration, trust, and care.
Own async email tickets and backlog items from intake to resolution, responding with clarity and warmth.
Follow documented workflows and escalation guidelines, ensuring proper tagging, categorisation, and documentation.
Participate in weekly trend reviews, spot patterns in recurring issues, and contribute to knowledge base updates.
ALX Africa is a non-profit organisation dedicated to unlocking Africa's digital future by providing world-class tech skills training and career acceleration programmes. With 347k+ graduates since 2020 and hubs in 8 cities across Africa, they aim to empower 2 million Africans with sustainable tech careers by 2030, fostering a community of innovative leaders.
Provide exceptional customer support to French-speaking customers via phone, email, and chat.
Troubleshoot and resolve customer issues while maintaining high service standards.
Accurately capture and update customer information in internal systems and CRM platforms.
MCI is a fast-growing tech-enabled business services company delivering Customer Experience, Business Process Outsourcing, and technology solutions across multiple industries worldwide. The company employs over 10,000 talented individuals and fosters a diverse, equal opportunity work environment.
Deliver excellent customer service to panelists participating in market research surveys.
Ensure timely resolution or escalation of requests and communicate progress promptly.
Achieve or exceed required team KPI goals and coordinate escalations as needed.
Dynata is the global leader in online data collection for the market research industry. We have a collaborative, inclusive culture with a focus on excellence and have been recognized with the 2026 ATD BEST Award for talent development.
Handle inbound and outbound customer communications primarily by phone (60%) and email (40%).
Manage customer accounts, billing, and shipping information using Zoho CRM and ERP systems.
Work closely with Logistics, Marketing, and IT to resolve issues and improve the overall customer experience.
Lev Haolam is an international, fast-growing mission-driven enterprise based in Israel, focused on the U.S. market and committed to supporting local family-owned businesses. The company values ownership, collaboration, and continuous improvement and has a passionate international team.
Provide responsive, professional customer support to English- and Spanish-speaking customers across the US and Canada.
Troubleshoot technical issues related to fleet management and transportation technology solutions.
Collaborate with teammates and use support tools to document, track, and resolve customer requests effectively.
They provide technology-driven fleet management and compliance solutions for transportation customers across the United States and Canada. They foster a collaborative remote environment focused on customer satisfaction and professional growth.
Provide accurate, professional support to small-business banking clients in French and English.
Recommend suitable business banking products and financial solutions through needs-based conversations.
Work with internal partners to resolve complex issues and deliver a seamless client experience.
The hiring partner company provides business banking products and services to small-business clients across Canada. It offers a collaborative, inclusive remote culture with training, coaching, and professional development opportunities.
Investigate and resolve invoice-related queries accurately, providing clear and reliable information to clients.
Manage client inquiries end-to-end, collaborating with Finance, Product, and HR Operations teams to resolve complex issues.
Analyze client queries and trends to identify process gaps and recommend data-driven improvements.
A global customer experience operations team supporting clients in a fast-paced, remote-first environment. They span 26 countries and offer a diverse, inclusive international workplace.
Serve as the first point of contact for members, handling inbound and outbound calls, texts, and emails.
Create, update, and manage customer cases accurately while following compliance and process requirements.
Provide empathetic, professional support in both English and Spanish to ensure positive customer experiences.
Five Star Solutions provides customer service and support solutions, serving as the first point of contact for members and clients. The company values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available.
Design realistic government scenarios in Arabic or English for Egyptian public sector contexts.
Review AI and human-generated responses for accuracy, compliance, and cultural appropriateness.
Contribute to gold-standard solutions reflecting public sector and government best practices.
LILT provides multilingual AI and human-verified services to enterprises, governments, and AI developers. It connects a global community of linguists and subject matter experts who collaborate remotely on innovative projects.
Provide email and chat support to Spotify platform users.
Answer FAQ-type questions and assist with account management and payment issues.
Guide users through troubleshooting steps with patience and clarity.
Sutherland is a global digital transformation company that provides business process and technology solutions. At Sutherland Bulgaria, we focus on bringing great people together to do exceptional things, fostering an international, positive, and collaborative environment.
Evaluate AI-generated Azerbaijani text for naturalness and authenticity.
Compare text snippets and provide quality control on cultural nuance.
Rate AI-generated text and tag data on tone and naturalness.
Prolific is building the largest pool of quality human data in the world, with over 35,000 AI developers and researchers using its platform. They connect researchers with paid participants to collect ethically sourced human behavioral data and feedback.
Own inbound support across voice, chat, and email, ensuring customers get fast, helpful answers.
Manage cases end-to-end, including triage, prioritization, follow-ups, and clear closure.
Partner closely with Technical Support on complex issues and handle escalations calmly.
Voize builds an AI companion that frees nurses from administrative work, giving them more time for patient care. It's a fast-growing startup backed by $50M Series A, trusted by over 75,000 nurses and 1,100+ care facilities.
Handle English- and Mandarin-speaking customer inquiries via phone, email, and instant messaging.
Prepare estimates, product details, pricing, and glass/order information; send invoices and collect deposits.
Coordinate approvals, follow up with customers, and support scheduling using online tools.
Wing is on a mission to redefine the future of work for companies worldwide, offering a one-stop shop for building world-class teams and automating operations. The company provides job security, stability, and an inclusive, supportive culture for its remote workforce.
Serve as the primary linguistic quality expert for a major global technology localization program.
Own quality standards, monitor client expectations, and drive community alignment among reviewers.
Provide coaching, manage escalations, and prepare structured quality reports.
Jobgether is an AI-powered job platform that connects candidates with hiring companies. This role is listed on behalf of a partner company, an international and quality-focused organization offering long-term collaboration on a global technology localization program.