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Africa

  • Own async email tickets and backlog items from intake to resolution, responding with clarity and warmth.
  • Follow documented workflows and escalation guidelines, ensuring proper tagging, categorisation, and documentation.
  • Participate in weekly trend reviews, spot patterns in recurring issues, and contribute to knowledge base updates.

French English Written Communication Attention To Detail

20 jobs similar to New Customer Support Agent (Freelancer)

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  • Manage travel requests and coordinate with partners to ensure smooth, personalized experiences for international clients.
  • Handle unexpected situations efficiently in a fast-paced environment, prioritizing customer satisfaction.
  • Utilize CRM tools and digital platforms to manage multiple requests and maintain high service standards.

This company operates in the travel industry, providing customer support and travel experiences for international clientele. It is a dynamic, multicultural start-up with a focus on remote work and a collaborative atmosphere.

Egypt

  • Evaluate Arabic (Egypt) claims for accuracy using reliable sources and evidence.
  • Research and validate information, assess source credibility, and document findings.
  • Work independently on a freelance basis to improve AI-generated information quality.

Welo Data, part of Welocalize, is a global AI data company delivering high-quality, ethical data to train advanced AI systems. With 500,000+ contributors in 100+ countries, they offer a flexible, supportive community for remote freelance work.

$56,500–$74,000/yr
Canada

  • Handle inbound customer inquiries and support requests in both French and English.
  • Proactively reach out to customers requiring assistance or account reviews.
  • Work in a fast-paced, scaling SaaS environment with a focus on retention and upselling.

Intiveo is a technology company that enhances patient care through innovative software solutions. They are a collaborative team of innovative minds, recognized as one of Canada's Top 100 Employers, with a culture that values stewardship, collaboration, and continuous development.

Africa

  • Turn new survey designs, program changes, and Salesforce releases into practical training materials, job aids, and release notes for field staff.
  • Deliver live training sessions and record screen-capture demo videos so teams can refresh without waiting for a session.
  • Write internal communications pitched to each audience from Country Director to Field Officer, deciding what each group does not need to know.

GiveDirectly delivers cash transfers to people living in poverty, having distributed over $1B to 2+ million people across 15 countries since 2011. With a non-hierarchical, analytical culture and around 650 staff in country operations, it was named one of Time100's Most Influential Companies of 2026.

France

  • Evaluate search results and AI-generated content for quality, relevance, accuracy, and usefulness.
  • Conduct online research to verify information and support rating decisions.
  • Apply rating guidelines consistently and participate in training and calibration sessions.

TELUS Digital AI & Data Solutions partners with a diverse and vibrant community to help our customers enhance their AI and machine learning models. Our global AI community includes over 1 million contributors across 500+ languages and dialects, offering flexible remote and onsite opportunities.

Canada

  • Interact with customers via chat, email, phone, and social channels, solving problems with empathy.
  • Own each customer interaction from start to finish, ensuring clarity and confidence.
  • Become a product expert and share insights to improve the customer experience.

Quince is a manufacturer-to-consumer (M2C) retail brand providing high-quality essentials at low prices through direct partnerships with manufacturers. The company has a fast-paced, innovative culture where builders and creators challenge conventional thinking and own their work.

Bulgaria

  • Provide email and chat support to Spotify platform users.
  • Answer FAQ-type questions and assist with account management and payment issues.
  • Guide users through troubleshooting steps with patience and clarity.

Sutherland is a global digital transformation company that provides business process and technology solutions. At Sutherland Bulgaria, we focus on bringing great people together to do exceptional things, fostering an international, positive, and collaborative environment.

US

  • Evaluate AI-generated Azerbaijani text for naturalness and authenticity.
  • Compare text snippets and provide quality control on cultural nuance.
  • Rate AI-generated text and tag data on tone and naturalness.

Prolific is building the largest pool of quality human data in the world, with over 35,000 AI developers and researchers using its platform. They connect researchers with paid participants to collect ethically sourced human behavioral data and feedback.

$25–$25/hr
North America

  • Review and format clients' press releases for grammatical and spelling errors under tight deadlines.
  • Support clients with requests and enquiries via phone and email, acting as their primary contact.
  • Assist with regulatory filings (SEDAR/EDGAR) and account maintenance tasks like email lists and multimedia libraries.

Notified is a technology partner dedicated to investor relations and public relations professionals, offering integrated platforms for press release distribution and media targeting. It is an affiliate of Equiniti, a global fintech with over 5,000 employees, and is powered by GlobeNewswire.

$25,920–$38,880/yr
Europe

  • Actively manage a portfolio of high-value clients, driving revenue growth, retention, and product adoption through multi-channel communication.
  • Build strong relationships with decision-makers, identify upsell and cross-sell opportunities, and prevent churn using data-driven insights.
  • Maintain accurate Salesforce pipeline and activity tracking, leveraging AI tools to continuously improve performance.

Finom is a European tech startup developing an all-in-one financial B2B platform integrating banking, accounting, and invoicing. The company has raised over $346 million and fosters a start-up culture with innovation and employee empowerment.

Global

  • Be the voice of customers and partners, managing requests via Zendesk and occasional calls with clarity and care.
  • Collaborate with teammates and cross-functional teams to solve complex challenges and improve processes.
  • Drive continuous improvement by identifying automation opportunities and enhancing product and services.

GOhiring is a leading software company for automated job posting and recruiting analytics. It operates as a small, collaborative team with high trust, creative freedom, and a focus on innovation.

US

  • Provide day-to-day administrative and operational support to attorneys and legal teams.
  • Manage documents, calendars, client communications, and deadlines with high accuracy.
  • Draft and format routine correspondence, conduct research, and maintain case management systems.

Your Startup Operations is a boutique agency providing operational services to small businesses, primarily in the United States. We deliver white-glove service with flexibility, care, and affordability, and our team values solution-focused thinking, curiosity, ownership, resourcefulness, and excellence.

Canada

  • Deliver excellent customer service to panelists participating in market research surveys.
  • Ensure timely resolution or escalation of requests and communicate progress promptly.
  • Achieve or exceed required team KPI goals and coordinate escalations as needed.

Dynata is the global leader in online data collection for the market research industry. We have a collaborative, inclusive culture with a focus on excellence and have been recognized with the 2026 ATD BEST Award for talent development.

US

  • Handle incoming and outgoing calls to assist customers with roadside assistance needs, ensuring their safety and moving plans.
  • Use multiple computer programs simultaneously while providing calm, empathetic, and solution-oriented support.
  • Work a flexible 40-hour schedule including weekends and holidays, following established procedures to meet quality metrics.

U-Haul provides do-it-yourself moving equipment and storage solutions. As a large company with thousands of employees, they emphasize a culture of health and wellness, offering comprehensive benefits to support their team.

$52,500–$71,250/yr
Canada

  • Serve as the primary support contact for contracted customers, owning issues from intake to resolution through troubleshooting and documentation.
  • Investigate complex product issues, analyze data, and distinguish defects from configuration challenges.
  • Collaborate with Product, Engineering, and other teams to improve customer experience and product.

CivCheck is an AI-powered software solution serving government agencies and their communities. As a growing startup, it offers a remote-first culture with significant autonomy and cross-functional collaboration.

India

  • Evaluate AI-generated documents, spreadsheets, and presentation decks for accuracy and professional quality.
  • Assess visual and aesthetic quality including layout, formatting, and readability.
  • Provide clear, structured written feedback to identify issues and improve AI outputs.

Our partner is a company focused on improving AI systems through quality evaluation. They offer a flexible, remote work environment for independent contractors.

Bulgaria

  • Provide non-voice customer support in Italian and English via email or chat.
  • Resolve customer inquiries and technical issues effectively.
  • Maintain quality and efficiency in a remote team environment.

Spotify is a leading music streaming service with a global user base. It fosters a supportive and inclusive culture for its diverse team.

Europe

  • Qualify inbound leads and close deals, turning them into customers.
  • Activate and engage customers by working closely with other teams.
  • Track daily performance, always aiming for improvement, and be a Finom ambassador.

Finom is a European tech startup developing an all-in-one financial B2B solution that integrates banking, accounting, and invoicing. The company recently closed a €115 million Series C round and empowers employees with a start-up culture focused on innovation and impact.

US

  • Provide first-level technical support to end users via phone, chat, and email.
  • Troubleshoot and resolve issues related to mobile devices, connectivity, and account services.
  • Create and manage tickets in ServiceNow, ensuring accurate documentation of issues and resolutions.

DMI is a leading global provider of digital services working at the intersection of public and private sectors. The company has over 2,100 employees globally and is recognized as a Top Workplace.

Spain

  • Evaluate search results and AI-generated content for quality, relevance, accuracy, and usefulness.
  • Conduct online research to verify information and support rating decisions.
  • Participate in training, calibration sessions, and ongoing quality reviews.

TELUS Digital is a global AI community that helps customers collect, enhance, train, translate, and localize content to build better AI models. It consists of a vibrant network of over 1 million contributors from diverse backgrounds.