The Operations Excellence Manager will design, evaluate, and enhance operational processes related to operational delivery in contact center environments that have deployed or are deploying LivePerson solutions. You will standardize processes for new customer segments, forecast the expected results of process changes, analyze implemented changes, and make further adjustments or recommendations to workflow.
Job listings
$240,000–$270,000
USD/year
The Senior Vice President of Strategic Process Improvement drives performance excellence across Clinical Delivery, leading initiatives that improve quality, experience, and financial outcomes. This role establishes and oversees the annual Performance Improvement Plan for Product Operations and Continuous Quality Improvement (CQI), ensuring alignment with organizational goals for delivery, accuracy, and operational effectiveness.