Manager, Quality, AirCover

Role Overview:

• Own the quality strategy and execution for AirCover, Airbnb's host protection and property damage insurance product.
• Serve as the single accountable quality leader, managing a globally distributed team.

Key Responsibilities:

• Oversee QA evaluation execution across internal and BPO partner sites globally.
• Lead root cause analysis, translate findings into product and policy recommendations.
• Build quality frameworks, scorecards, and automated reporting for continuous improvement.

Qualifications:

• 10+ years in Customer Support, Quality Assurance, or Operations, with insurance claims experience.
• 5+ years managing quality teams in a global, partner-based environment.
• Deep expertise in COPC, Six Sigma, and QA tooling platforms.

What We Offer:

• Competitive base pay range of $128,000—$160,000 CAD annually.
• Eligibility for bonus, equity, benefits, and Employee Travel Credits.
• Remote work within eligible Canadian provinces.