Lead and develop a team of 8-15 customer care employees through coaching, performance reviews, and workload management.
Drive team performance and quality by monitoring KPIs, conducting audits, and ensuring consistent adherence to standard operating procedures.
Collaborate cross-functionally to improve customer experience and retention, using tools like PowerBI and Salesforce to track trends and coach to gaps.
Culligan Quench provides on-demand filtered water solutions to eliminate single-use plastic bottles, serving over 120,000 customers across North America. With more than 1,600 team members and headquarters in King of Prussia, PA, the company values innovation, customer focus, and operational excellence.
Lead and mentor a high-performing team of Sales Representatives to drive growth and profitability.
Develop and execute strategic sales plans to achieve new business targets and manage the sales pipeline.
Collaborate with cross-functional teams to align sales efforts and enhance agency engagement.
Mercury Insurance helps people reduce risk and overcome unexpected events through insurance products. As a midsize company with over 60 years of history, it fosters a collaborative culture that values diversity and inclusion.
Lead operational excellence by overseeing day-to-day functions to ensure efficiency, consistency, and alignment with business goals across teams.
Drive performance and accountability by setting clear goals, monitoring KPIs, and holding teams responsible for service levels and quality standards.
Collaborate cross-functionally with leaders in Quality, Training, Workforce, Product, and Data to identify gaps and implement scalable solutions.
Papa provides social support by pairing older adults and families with trained companions to reduce loneliness and improve health. Founded in 2017 and headquartered in Miami, the company is backed by major investors and fosters a people-first culture focused on community and belonging.
Lead and mentor a team of 7-15 customer service agents through coaching, one-on-ones, and team huddles to enhance performance and service delivery.
Monitor real-time metrics, review interactions, and develop action plans to improve agent performance and customer satisfaction.
Collaborate with cross-functional teams to identify trends, optimize processes, and champion a proactive service model.
Palmetto is a leading clean tech company accelerating the transition to clean energy through innovative software, financial products, and services. They foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.
Lead a team of Member Support Representatives, providing coaching, feedback, and performance reviews.
Monitor team performance against metrics and identify coaching opportunities.
Serve as the first point of escalation for member issues and partner with cross-functional teams.
Foodsmart is a Foodcare platform that delivers nutrition-driven healthcare. It serves over 3 million members and recently secured a $200 million investment to expand its reach.
Manage all operations for a few processes or clients to meet SLAs and drive operational efficiency.
Work closely with the team and managers to achieve quantitative and qualitative SLAs and KPIs.
Ensure measures are in place to improve quality, turnaround time, and overall process efficiency.
UST HealthProof reshapes the future of health insurance by reducing administrative costs and building better healthcare experiences through a modern, cloud-based core administration ecosystem. It is a fast-paced, growing company run by leaders with strong health plan and technology backgrounds, fostering a supportive environment where individual growth is nurtured.
Lead a team of analysts in forecasting, reporting, and performance analysis for direct sales channels.
Help business leaders understand performance trends and translate data into actionable recommendations.
Oversee monthly reporting, deeper analysis, and define an AI/automation roadmap to improve efficiency.
Liberty Mutual is a global insurance company providing property and casualty coverage. We have a large workforce and foster an inclusive culture with a focus on professional development and flexibility.
Lead daily operations of a Member Support team across chat, phone, email, and SMS.
Coach and develop agents through quality monitoring and weekly coaching sessions.
Handle escalated member cases and collaborate with internal teams to improve processes.
OneImaging offers a concierge radiology service with a network of over 5,000 vetted providers across 48 states, reducing imaging costs by 60-80%. The company aims to provide fair pricing and eliminate surprise bills for patients and payers.
Represent the company to assigned agents and drive multi-line growth through effective agency management.
Achieve annual sales objectives for the territory using digital tools, face-to-face meetings, teleconferencing, and webinars.
Develop success plans with partner agencies and hold them accountable for production, profitability, and relationship building.
Encova Insurance is an insurance company that provides property and casualty insurance products through independent agents. The company emphasizes a collaborative culture, professional growth, and inclusion, with a focus on building trusting relationships with associates, agents, and policyholders.
Monitor agent performance in quality, productivity, and attendance with a focus on QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, maintain coaching logs, and ensure schedule adherence.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff. Founded in 2016, the remote-first team of over 1,000 has been profitable since 2022 and is a top Y-Combinator company.
Manage an assigned book of business, ensuring account retention and supporting new business through policy management, renewals, and customer service.
Direct daily activities of the account management team, handling complex issues and maintaining technical competence.
Monitor accounts receivable, maintain agency systems, and communicate transparently with the team to ensure timely service and compliance.
Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States, providing property and casualty, employee benefits, and personal lines insurance solutions. With over 1,300 associates in more than 60 offices across the US and UK, IOA fosters a respectful culture, work-life balance, and community service commitment.
Lead and develop a high-performing onboarding operations team through coaching, performance management, and structured feedback.
Make sound, timely decisions on complex onboarding scenarios and maintain department SLAs.
Partner cross-functionally with internal teams to improve workflows, tooling, and onboarding effectiveness.
Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Support the Engagement Center Operations team with day-to-day operations, new site implementations, and strategic initiatives.
Organize and maintain documentation such as workflows, action plans, and KPI reports to enable operational success.
Assist with performance metric tracking, audit processes, and troubleshooting growth opportunities.
Shields Health Solutions partners with health systems to improve patient care through specialty pharmacy services. The company fosters a collaborative, data-driven culture with a close-knit team.
Drive financial performance and meet annual new business production plans through consistent visibility and significant relationships.
Manage territory distribution and position Convelo as a lead partner for core program offerings.
Provide leadership, mentor a team of Regional Sales Managers, and foster a culture of continuous improvement.
Convelo Insurance Group is a leading insurance platform providing brokerage and underwriting services. It is a socially conscious organization with an amazing culture of relentless grit and continuous improvement, part of Signers National.
Lead service delivery managers and teams to align execution with customer needs and long-term service transformation goals.
Define and advance the future-state operating model, translating strategy into roadmaps and measurable improvements in customer experience and efficiency.
Build performance discipline with KPI frameworks, dashboards, and operating reviews to manage workload, capacity, and service risks.
Daktronics designs, engineers, manufactures, and supports digital LED display technology and audio systems, creating products for sports venues and businesses worldwide. They offer meaningful work, flexible opportunities, competitive compensation, and benefits in a team-oriented culture.
Manage and grow customer relationships, serving as the primary point of contact and advocate between customers and internal teams.
Conduct regular business reviews to align customer strategic objectives with Insurity's products and services.
Monitor customer satisfaction and usage patterns to proactively address churn risk and identify upsell opportunities.
Insurity empowers insurance organizations with configurable, cloud-native insurance software. As the largest cloud-based provider for the P&C market, they are trusted by top carriers and brokers, with an award-winning onboarding and a culture fostering innovation and teamwork.
Lead and manage a team to ensure performance integrity, quality governance, and continuous process improvement.
Drive root cause analysis and corrective actions for major incidents and escalations.
Manage client and vendor relationships, ensuring SLA compliance and operational continuity.
HealthEdge is a healthcare technology company that provides software solutions for health insurance and benefits administration. It is an equal opportunity employer committed to workforce diversity.
Responsible for supporting vendor operations within the GRS Claims organization, providing day-to-day support and consulting to vendors on complex issues.
Conducts research and data analysis to report on key vendor metrics and identifies performance trends for process improvements.
Facilitates vendor training on new or updated processes and works with vendors to resolve critical issues.
Liberty Mutual is a global insurer providing property and casualty insurance. They are a large company focused on inclusion and community, offering benefits and development opportunities.
Lead the strategic direction of the Life underwriting function, establishing underwriting philosophy and risk selection practices.
Champion innovation by evaluating accelerated underwriting, predictive analytics, and digital capabilities.
Partner with Product, New Business Operations, Distribution, and Compliance to drive profitable growth and operational excellence.
Horace Mann helps educators and their families achieve lifelong financial security. The company serves over 4,100 school districts nationwide, is publicly traded on the New York Stock Exchange, and has more than $12 billion in assets.
Act as a product consultant and escalation point for operational support issues, partnering with Sales and Field Operations to manage customer expectations.
Develop and deliver operational training for CVS Operations and Field Support teams, and create and maintain operational procedures.
Lead process improvement initiatives, manage projects from initiation to implementation, and collaborate cross-functionally to drive operational efficiencies.
Brink's is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services, serving customers in over 100 countries. With a network of operations in 51 countries, the company fosters an engaged culture that values diverse backgrounds and provides equal opportunity.