Lead and develop a high-performing enrollment team to drive conversion rates and customer experience.
Coach team members through structured feedback and monitor key performance indicators for continuous improvement.
Maintain a personal enrollment caseload to stay connected with customer interactions and demonstrate best practices.
This company provides enrollment services to help individuals access important services and resources. It fosters a collaborative environment focused on innovation and continuous improvement, with a team dedicated to operational excellence.
Manage and improve workload allocation and tracking processes for USPS product acceptance and support contact centers.
Monitor workload volumes, queue activity, and staffing utilization to support effective resource allocation across multiple centers.
Develop reports, dashboards, and summaries to provide visibility into performance and drive operational efficiency.
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed, serving the defense, space, healthcare, and energy sectors. Headquartered in Tysons, Virginia, the company focuses on agility and collaboration to help federal agencies navigate complexity and outpace change.
Lead and develop a team of 8-15 customer care employees through coaching, performance reviews, and workload management.
Drive team performance and quality by monitoring KPIs, conducting audits, and ensuring consistent adherence to standard operating procedures.
Collaborate cross-functionally to improve customer experience and retention, using tools like PowerBI and Salesforce to track trends and coach to gaps.
Culligan Quench provides on-demand filtered water solutions to eliminate single-use plastic bottles, serving over 120,000 customers across North America. With more than 1,600 team members and headquarters in King of Prussia, PA, the company values innovation, customer focus, and operational excellence.
Manage team of employees responsible for collections, client invoicing, and HUB operations.
Ensure quality and productivity goals are met while maintaining audit quality.
Develop and maintain client relationships and identify process improvements.
ServiceLink is a mortgage services company that helps clients in the lending industry achieve strategic goals through technology and services. The company is committed to equal opportunity and offers ongoing training and support for employee advancement.
Monitor agent performance in quality, productivity, and attendance with a focus on QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, maintain coaching logs, and ensure schedule adherence.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff. Founded in 2016, the remote-first team of over 1,000 has been profitable since 2022 and is a top Y-Combinator company.
Oversee audiovisual systems integration projects from presale support through project execution and close-out.
Coordinate resources, budgets, and documentation to ensure client success and timely delivery.
Work remotely with a collaborative team of engineers and project personnel in a fast-paced environment.
Advanced Systems Group enables creativity through better technology and operations for media creatives and content owners. It is one of North America’s largest Media and Entertainment Technology and Operations suppliers, with teams in North America, South America, and Europe.
Oversee customer service teams to ensure high-quality support and operational efficiency.
Manage daily operations, including scheduling, performance monitoring, and escalation handling.
Drive continuous improvement and report on key performance metrics.
The company provides global customer success and support services. It fosters a collaborative, professional culture focused on employee development and teamwork.
Hire, coach, train, and support the field team, including contract, temporary, and full-time staff.
Ensure a first-class client experience through frequent contact with customers and build relationships with client decision makers.
Manage regional field operations, align local teams, and drive business growth across multiple states and clients.
Element Fleet Management is the largest publicly traded pure-play automotive fleet manager in the world, redefining the industry with a people-first, client-centric approach. The company operates in over 50 countries and fosters a culture of innovation, empowerment, and accountability.
Coordinate day-to-day execution of project activities across multiple workstreams.
Schedule meetings, workshops, and stakeholder engagement activities, preparing agendas and tracking action items.
Maintain project schedules, deliverable trackers, documentation, and support onboarding and reporting activities.
Allegheny Science & Technology (AST) provides science and technology services, supporting federal programs in areas like AI readiness. They are a focused company with a small team culture, emphasizing collaboration and project execution.
Lead and coach a team of 8-10 Sales Specialists to achieve sales targets for the US market.
Maintain your own sales performance while driving team results through coaching and call reviews.
Foster a high-performance culture and identify process improvements to increase efficiency.
MyEdSpace is an education technology platform that connects top teachers with students globally. Backed by $15 million in Series A funding, the company is scaling with a collaborative and ambitious team.
Lead and cultivate a high-performance sales team, setting ambitious goals and fostering a collaborative environment.
Coach and mentor team members on sales strategies and processes, especially in a remote setting.
Optimize team productivity through dynamic campaigns and workflow improvements, providing strategic feedback to leadership.
Thumbtack helps millions of people confidently care for their homes through a single app for repairs, maintenance, and improvements. They have a community of 300,000 local service businesses and foster a scaling, collaborative sales culture.
Supervise a team of Patient Success Specialists, assisting patients with test status updates, portal issues, and coordinating redraws.
Manage inbound calls and live chats to deliver timely support, while collaborating with cross-functional teams to resolve inquiries.
Contribute to process improvement initiatives to enhance the patient experience and ensure team exceeds KPIs.
Natera is a global leader in cell-free DNA testing, specializing in oncology, women's health, and organ health. The company operates with a team of highly dedicated professionals from world-class institutions, fostering a culture of caring and growth.
Coordinate work orders with vendors, onsite teams, and stakeholders to ensure timely delivery.
Track, document, and submit work orders for billing while monitoring performance against SLAs and KPIs.
Communicate status updates to stakeholders and ensure compliance with operational procedures and quality standards.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they foster a team-oriented culture that prioritizes personal and professional development and inclusion.
Provide administrative and executive support including calendar management, meeting coordination, and document organization.
Coordinate project tasks by taking meeting minutes, tracking deliverables, and following up on action items.
Assist with social media posting and basic marketing administration as needed.
20four7VA connects offshore independent contractors with clients worldwide, primarily in developed markets. As a growing project management company, they seek highly organized support to improve business efficiency.
Lead and manage a team of 10-15 analysts or editors, providing guidance, support, and coaching.
Monitor team performance, set clear expectations, and provide regular feedback.
Collaborate with the team manager and other stakeholders to align operations with company goals.
AlphaSense provides AI-driven market intelligence and search to help sophisticated companies make better decisions. Founded in 2011, the company is headquartered in New York City with over 2,000 employees across the globe, trusted by over 6,000 enterprise customers.
Responsible for day-to-day administrative, operational, and coordination activities supporting a single government IT program.
Manages administrative workflows, coordinates across internal support functions, and ensures execution discipline across Agile teams.
Provides limited support to budget execution, including invoice coordination, travel processing, and basic financial tracking.
Agile Defense provides adaptive innovation to support the nation's most important missions through advanced technology integration and elite minds. The company fosters a culture built on six core values—Happy, Helpful, Honest, Humble, Hungry, and Hustle—and prioritizes its employees as family.
Own day-to-day office operations including call center performance, follow up, scheduling/dispatch, cash collection, compliance, and administrative workflows.
Track project/job timelines from booking through completion and invoicing, flagging jobs at risk of slipping, and monitor job costing and margin.
Manage subcontractor coordination, maintain records in HouseCall Pro or equivalent CRM/FSM platform, and support hiring and onboarding processes.
Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.
Maintain and monitor project plans, schedules, expenses, and financial reconciliations.
Coordinate complex schedules with consulting resources and team members.
Set up project management tools, document decisions, and support reporting.
Alchemy is a Workday partner exclusively focused on higher education, specializing in deploying Workday Student, HCM, and Financials. The company is a Great Place to Work-certified firm with an award-winning culture that values employee development and remote work.
Lead day-to-day operations for a team of Patient Experience Specialists, ensuring effective performance and adherence to KPIs.
Provide coaching, mentorship, and feedback to team members while managing escalations and difficult patient interactions.
Collaborate with stakeholders to drive process improvements, prepare performance reports, and foster a positive team culture.
Montu is Australia's largest healthtech business focused on alternative healthcare, supporting patients, doctors, and pharmacies through its Alternaleaf clinic and other platforms. Recognized as Australia's fastest-growing tech company for two consecutive years and named #1 on LinkedIn's Top Startups Australia 2024, it has a high-performance, results-driven culture with a large team.