Serve as the primary point of contact for Coupa customers, ensuring value realization and program success.
Develop and execute customer success strategies, including value roadmaps and metrics workshops.
Monitor product adoption, support renewals, and maintain trusted advisor relationships with customers.
Coupa is a cloud-based spend management platform that leverages AI to help businesses maximize efficiency and profitability. The company serves a global network of 10M+ buyers and suppliers, fostering a collaborative, transparent, and inclusive culture.
Design the support experience for the Lexware business account across the whole customer journey.
Act as a liaison between the team, feature teams, and banking partners, bringing user perspectives into product decisions.
Monitor key metrics, uncover blind spots, and improve support processes.
Lexware develops accounting and business software for self-employed individuals and small businesses, helping over 450,000 German companies manage their finances. The team values diversity, inclusion, and collaboration, and is officially certified as a Great Place to Work®.
Lead adoption and value realization for CoLab's largest global customers, driving change across engineering teams.
Own customer value plans, from onboarding to measurable business outcomes tied to customer goals.
Partner with Sales, CSEs, and FDEs to expand usage, secure renewals, and mitigate risk.
CoLab builds AI that helps mechanical engineering teams bring products to market faster by capturing the rationale behind design reviews. Backed by a $72M Series C and a team of 250+, it's a fast-growing company named to Deloitte's Fast 500.
Lead a team of Customer Success Managers responsible for best-in-class customer experience and growth.
Partner cross-functionally with Sales, Operations, Product, and Leadership to drive renewals and expansion.
Serve as an escalation point for strategic accounts and mitigate risk to ensure customer success.
FourKites is a leader in AI-driven supply chain transformation, turning data into automated action. It serves 1,600+ global brands and values curiosity, empathy, and inclusivity.
Be the voice of the customer, turning insights into actions that improve outcomes and experience.
Drive product adoption and value realization through success planning and executive business reviews.
Partner with Sales to identify upsell and cross-sell opportunities while managing retention.
Unit4 empowers people in service organizations with innovative Enterprise and Business software solutions. They are a people-first community with a high-performance team that values trust, accountability, and authenticity.
Own the APJ customer story, reference, and proof library to support pipeline and revenue goals.
Build and nurture trusted relationships with customer advocates, turning their successes into compelling narratives.
Partner with sales, marketing, and global teams to align advocacy initiatives with regional and global priorities.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity and accelerate digital transformation. With more than 50 million registered users and over half of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and AI adoption.
Manage a book of global, complex customers to drive adoption and growth.
Perform adoption analysis and lead joint planning to increase product value.
Drive customer advocacy by aligning cross-functional teams to resolve issues.
Conga unifies commercial operations by aligning pricing, quoting, contracting, rebates, and communications so companies run as connected, smarter businesses. With more than 10,000 customers worldwide and a collaborative, celebratory culture, Conga empowers colleagues to thrive.
Lead a distributed Asia Pacific team of Customer Success Architects and Managers to drive customer adoption, account health, and measurable outcomes.
Coach and develop team members through regular feedback, career growth conversations, and process improvements to deliver the Success package entitlements.
Partner with Sales, Product, Engineering, and other stakeholders to strengthen customer relationships, support escalations, and align team goals with company direction.
GitLab is an intelligent orchestration platform for DevSecOps that helps organizations increase developer productivity, improve operational efficiency, and accelerate digital transformation. Trusted by more than 50 million registered users and over half the Fortune 100, GitLab fosters a high-performance, AI-driven culture where every voice is valued.