Set client service strategy and lead Engagement Management, Launch Management, and Learning Experience Design teams.
Partner with Sales on complex pre-sale solution design, ensuring proposed programs are credible, feasible, and deliverable.
Own the complete post-sale journey, including onboarding, escalation, risk review, and rebooking support for strategic accounts.
LifeLabs Learning provides science-backed training for managers and teams, teaching high-impact skills like coaching, feedback, prioritization, and inclusion. They are a diverse team of experts who build these skills into company culture and systems while having fun.
Respond to client inquiries via email, phone, and chat with professionalism and empathy.
Document interactions in CRM and collaborate with HR, Operations, and Technical Support to resolve concerns.
Identify opportunities to improve processes and client satisfaction.
Sutherland Breezy is a fully remote, people-first organization that combines client support with remote work. They build exceptional teams in a culture of trust, inclusion, and professional growth.
Lead and develop a remote team of 8–12 Client Support Coordinators through coaching and clear expectations.
Oversee daily support operations, manage escalations, and drive continuous improvement initiatives.
Leverage performance data and AI-enabled tools to streamline workflows and enhance customer satisfaction.
The company provides personalized customer support across phone, chat, and email, using AI-enabled tools and data science to improve service delivery. It fosters a remote, collaborative culture that values continuous improvement, accountability, and customer-focused decision-making.
Manage and grow relationships with an assigned portfolio of clients, serving as a trusted day-to-day partner.
Drive platform adoption, client engagement, and strategic account plans to ensure clients maximize value.
Analyze client health and collaborate with internal teams to support retention, growth, and issue resolution.
iCapital is a financial technology company powering the world's alternative investment marketplace. The company fosters a culture of innovation, collaboration, and client success, offering comprehensive benefits and an equal opportunity environment.
Serve as the primary point of contact for callers with a warm, professional presence.
Manage scheduling, gather client information, and route calls to the right teams.
Work fully remotely using RingCentral, Google Workspace, and client management platforms.
The company provides professional client support and administrative services through a fully remote team. It fosters a collaborative, distributed culture focused on warm communication and long-term career growth.
Own and grow a portfolio of US clients, targeting $20M+ annual revenue per account.
Lead, coach, and grow a team of Customer Success Managers to hit account growth targets.
Build trusted relationships with client executives and protect service quality.
Nortal builds the systems that global enterprises and public institutions run on, using AI and data. They make around 160 hires a year and emphasize autonomy and no micromanagement.
Serve as the primary relationship owner for Curated clients across legal, AI, medtech, CRO, and other non-pharma industries, guiding programs from intake to delivery.
Partner with internal operations and Impiricus client services teams to coordinate physician recruitment, scheduling, and execution while managing multiple concurrent engagements.
Help build the client services function from the ground up, creating playbooks, templates, and processes as the business scales.
Impiricus is the Agentic Commercialization Platform for Healthcare, helping life sciences teams understand physician intent and enable real-time action. Founded by a practicing physician and a senior pharma executive, it is trusted by more than one million opted-in HCPs.
Lead a high performing team of recruiters to deliver world-class talent acquisition services to clients.
Build strong relationships with key client contacts and internal stakeholders to achieve partnership goals.
Drive recruiting strategy, metrics, and continuous improvement to meet hiring goals.
Cielo is the world's leading Talent Acquisition Partner, delivering talent acquisition, search, consulting, and digital accelerator solutions. The company provides opportunities to work with the industry's smartest people and take ownership of your success.
Lead and develop a national remote case management team, ensuring service excellence and operational consistency.
Partner with cross-functional leaders to drive strategic initiatives, technology adoption, and process improvements.
Oversee workforce planning, staffing, budget, and quality assurance to optimize operational performance.
JAMS is a leading provider of dispute resolution services, including mediation and arbitration, for clients and panelists nationwide. The company fosters a collaborative, innovative, and dedicated culture.
Lead, coach, and develop remote Patient Scheduling and Conversion Specialists to hit team goals.
Monitor KPIs for scheduling, conversion, quality, and patient satisfaction, then implement action plans.
Partner with clinical, training, and quality teams to resolve escalations and improve patient access.
The company delivers hearing healthcare access through a remote patient contact center focused on scheduling and engagement. It is a growing healthcare operations organization that values coaching, continuous improvement, and a patient-first culture.
Own the full partner journey from sales handoff through implementation, adoption, and renewal.
Launch and scale Grower Concierge as its own business line, hiring and managing a seasonal team.
Define metrics, build repeatable playbooks, and serve as an executive partner for enterprise accounts.
FarmRaise helps farmers unlock programs that pay them for good stewardship, with a platform called Passport. We are a nimble, fast-moving team partnering with universities, government agencies, and major agribusinesses across North America.
Lead a portfolio of pharma accounts, driving retention, expansion, and revenue growth.
Manage and mentor a team of Client Services Managers, fostering a high-performance culture.
Partner with clients to understand brand strategies and deliver measurable ROI.
Impiricus is the first and only AI-powered HCP Engagement Engine, ethically connecting healthcare professionals to pharma resources. Founded by a physician and a pharma executive, the company is the fastest-growing in North America per Deloitte's 2025 Fast 500 list, guided by a council of 2000+ HCP advisors.
Provide compassionate first-contact support for clients seeking mental health care, conducting needs assessments and risk triage.
Manage high-volume inbound calls, emails, and chats, while navigating CRM tools like Zendesk and Salesforce.
Demonstrate flexibility in working overnight shifts and maintain strong written and verbal communication skills.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally through employer and health plan partnerships. The company delivers high-quality care via an AI-powered platform, backed by extensive peer-reviewed research and proven outcomes.
Lead daily care coordination operations, assign workloads, and manage caseloads to ensure timely service delivery.
Coach and develop team members through mentorship, feedback, performance reviews, and training.
Monitor performance metrics, resolve escalated issues, and collaborate with stakeholders to improve access to care.
A healthcare services organization that helps members navigate care, connect with providers, and manage transitions. It fosters a collaborative, accountable, and member-centered culture with a focus on quality and compliance.
Lead customer service strategy and service standards across multiple business units and brands.
Drive technology modernization, including AI, to streamline workflows and enhance the customer experience.
Manage team leadership, performance measurement, and cross-functional collaboration to improve service quality.
The employer is a multi-brand organization seeking to unify its customer service operations. It values a fast-paced, entrepreneurial, and collaborative culture with a focus on innovation and employee contributions.
Lead and develop a team of Client Engagement professionals, driving performance through coaching, clear ownership, and accountability.
Own ticket performance for human and AI agents, including SLA, first-pass resolution, and QA for accuracy and compliance.
Turn recurring escalations into actionable improvements by driving root cause analysis and cross-functional follow-through.
PHIL is a Series D healthtech startup building a platform that connects doctors, pharmacies, and patients to streamline prescription medication access. The team is a group of mission-driven, analytical individuals from varied backgrounds, focused on patient experience and human wellbeing.
Monitor team performance, review service metrics, and implement process improvements
Splash Financial is a financial technology company that helps consumers explore smarter borrowing options and connects them with lending partners through a digital platform. The company fosters a collaborative, customer-focused culture with an emphasis on innovation, operational efficiency, and continuous improvement.
Act as a consultant to re-engage previous clients and turn paid-in-full status into new funding.
Master a high-volume auto-dialer and use Salesforce to manage lead queues and track funnel stages.
Hit strict activity, conversion, and quota targets while mentoring junior reps and piloting new tech.
Forward Financing is a fintech company providing fast, flexible capital funding to small businesses across America. Since 2012, they've delivered over $5 billion in funding and are recognized as a Best Place to Work with a people-first, performance-driven culture.
Provide client services and support for billing, accounts, schedules, and contracts.
Manage administrative operations including calendars, inboxes, user accounts, and technology support.
Track payments, renewals, and operational issues while maintaining accurate records and reporting.
The hiring partner is a company seeking an Operations & Client Services Coordinator for remote support. The culture values reliability, discretion, and independent problem-solving.