Personally own complex client escalations, including scheduling issues, billing concerns, clinician transitions, and service complaints.
Coach a distributed Client Experience team on de-escalation, service recovery, and knowing when to go beyond standard procedures.
Partner with Clinical and Operations teams to improve workflows and ensure families experience smooth transitions throughout care.
Emora Health is a rapidly growing, venture-backed virtual behavioral health company that delivers mental health care to kids, teens, and young adults. The company is on a mission to close the access gap in youth mental health and seeks ambitious, passionate team members.
Own the strategy, operating model, and financial performance of the mid-market and enterprise Client Success organization.
Lead approximately 250 team members and drive measurable improvements in retention, client health, and service performance.
Champion data, automation, and AI to predict risks, improve productivity, and deliver a digital-first client experience.
HealthEquity saves and improves lives by empowering healthcare consumers with benefit solutions. The company fosters a remarkable, data-driven culture and values client success and innovation.
Investigate and resolve client issues across scheduling, shift management, and integrations, documenting findings clearly.
Collaborate with Engineering, Product, and Customer Success to escalate complex issues and improve the client experience.
Help build scalable support processes, contribute to documentation, and surface recurring issues to the team.
ReadyOn is the intelligent labor operating system for frontline enterprises, helping large employers hire, schedule, and manage their frontline workforce at scale. As a Series A startup backed by leading investors, it offers a fast-paced, collaborative culture where employees are encouraged to take ownership and shape the support function.
Partner with Legal, Finance, and CX teams to drive systemic improvements and executive-ready communication.
Ashley Digital is the e-commerce engine behind Ashley Furniture Industries, the world's largest home furnishings manufacturer and a top North American brand. The team is fast-moving, collaborative, and privately held, combining tech-company energy with industry-leader stability.
Owns client relationships and coordinates communication, action items, and follow-up to ensure commitments are completed.
Collaborates with consulting, product, data, clinical, and finance teams to align client needs and monitor project plans and account obligations.
Supports renewal planning, platform adoption, and client satisfaction while identifying risks and opportunities for growth.
PSG is a drug management solutions company that helps clients navigate complex pharmacy challenges with leading intelligence and technologies, saving billions of dollars annually. As part of EPIC, it fosters a collaborative culture with employee resource groups, charitable initiatives, and a focus on professional development.
Own the operating strategy and performance of Clover Care Services across IHC and CCV.
Build AI-powered workflows for member engagement, scheduling, visit prep, and follow-up.
Develop leaders and grow service capacity while staying close to the field experience.
Clover Health is reinventing health insurance by combining data with human empathy to keep members healthier. The company is a mission-driven, remote-first organization using AI to deliver personalized in-home and telehealth care.
Own the roadmap for the CX technology stack, including Zendesk, Zapier, and Sprout.
Lead automation and AI-powered workflows that reduce busywork for the Customer Experience team.
Partner with IT and Digital Product while managing and growing one direct report.
Who Gives A Crap makes eco-friendly toilet paper and donates 50% of profits to provide clean water and sanitation for billions of people. With 200+ team members across global hubs, they are a purpose-led, certified B Corp with a proud and impact-driven culture.
Build and operate a 1:many, lifecycle-driven Success-at-Scale program to help customers capture full value from Ketch products.
Use behavior and usage signals to trigger playbooks, business reviews, and email journeys that reduce churn risk and drive expansion.
Act as the primary contact for escalations, run health checks and trainings, and deliver one-to-many content like webinars.
Ketch provides a data permissioning platform that helps brands responsibly collect, control, and activate compliant data across their enterprise. We're a 65-person, Series B company backed by top-tier investors, with a passionate and close-knit team.
Drive customer health and retention by developing situational awareness and standardized best practices across the lifecycle.
Implement and manage customer success software like Salesforce and Gainsight to optimize operations.
Define KPIs and dashboards to proactively manage retention, expansion, and customer risk.
SOCi is the leader in AI-powered marketing solutions for multi-location businesses, automating local marketing with an AI digital workforce. Trusted by nearly 1,000 top brands, SOCi has a fast-paced, collaborative culture with a global remote team.
Provide sales support by managing lead pipelines, drafting recaps, and preparing executive briefs.
Own calendar and appointment management, confirming bookings and reducing no-shows.
Oversee AI tools and workflows, coordinate operations, and support client communication.
A founder-led paid social agency helping home-service and wellness businesses grow through Meta advertising, with full-funnel attribution and AI-powered operations. A lean, agile team that values coachability, a good attitude, and hard work, with plans to scale and launch a new VA staffing offer.
Serve as first point of contact delivering exemplary service to members and providers via messaging, phone, and live chat.
Apply deep product and benefits knowledge to resolve escalations and support QA, bug triage, and emerging workflows.
Mentor junior associates and contribute to service recovery and Voice of the Customer feedback loops.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans on family health programs. The company has raised $425M+ and is an award-winning workplace with a mission-driven culture.
Deliver empathetic, solution-oriented support to clinicians, clinical staff, and administrators.
Manage orders, resolve issues, and maintain documentation with accuracy and attention to detail.
Collaborate cross-functionally with Sales, Product, Lab, Billing, and Operations to ensure timely communication.
Artera is an AI startup developing medical artificial intelligence tests to personalize therapy for cancer patients on a global scale. It is a remote-first, collaborative company with a high-performance culture focused on customer success.
Own end-to-end planning and execution of patient engagement programs for pharma clients.
Manage Veeva/MLR submissions and lead client status meetings.
Ensure compliant, on-budget deliverables while building trusted client relationships.
Vaniam Group is an oncology-led partner to biopharma companies, helping them navigate complex, high-science medicine. The company combines scientific depth with an integrated approach to insight and data, and fosters a positive, diverse, and supportive remote-first culture.
Design scalable community engagement strategies and enablement frameworks.
Manage escalation processes, track adoption metrics, and translate data into executive-ready recommendations.
Build SOPs, playbooks, and cross-functional training that improve operational consistency.
Unite Us operates a national network and software platform that connects community-based organizations, government agencies, and healthcare organizations to improve whole-person health. The company thrives in a fast-paced, evolving environment and is committed to building a diverse, inclusive team.
Own engagement health across the full KitCheck customer base, monitoring portfolio performance and directing interventions for at-risk accounts.
Define and maintain the KitCheck engagement scorecard, publish executive summaries, and provide regular account-level updates to CSMs.
Act as a pharmacy operations SME, enabling CSMs, sales, and customers through playbooks, webinars, and proactive account support.
Bluesight creates healthcare information technology solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacies, and pharmaceutical manufacturers. It is a high-growth company with a start-up vibe and over 3,000 customers using its proven solutions.
Serve as the primary relationship owner for Curated clients across legal, AI, medtech, CRO, and other non-pharma industries, guiding programs from intake to delivery.
Partner with internal operations and Impiricus client services teams to coordinate physician recruitment, scheduling, and execution while managing multiple concurrent engagements.
Help build the client services function from the ground up, creating playbooks, templates, and processes as the business scales.
Impiricus is the Agentic Commercialization Platform for Healthcare, helping life sciences teams understand physician intent and enable real-time action. Founded by a practicing physician and a senior pharma executive, it is trusted by more than one million opted-in HCPs.
Support a remote, distributed team by resolving tickets and troubleshooting hardware and app issues.
Tune our AI-powered ticketing system to automate self-service and reduce ticket volume.
Partner with teams to solve root causes and manage Okta, Google Workspace, and MDM.
Hightouch is an agentic marketing platform that helps brands turn customer data into action via a composable CDP. Founded in 2019 in San Francisco, we're a fast-moving, impact-driven team that values humility and kindness.
Own the post-sale engine of the business, accountable for client experience across Activation, Measurement, and Audiences.
Establish the operating system, metrics, and AI-driven processes to scale client operations and account management.
Lead and integrate two departments into one client-facing team, driving retention, renewal, and expansion.
InMarket is the leader in 360-degree consumer intelligence and real-time activation for top brands, offering data-driven marketing and attribution platforms. The company serves thousands of brands and emphasizes diversity, equity, and inclusion in its culture.
Lead end-to-end payer enrollment operations for a large enterprise client, standing up teams and workflows from day one.
Manage delivery against SLAs, run performance reviews, and own the client relationship and escalations.
Drive automation and process improvements, own account economics, and scale to a portfolio of enterprise clients.
Medallion builds a provider operations platform that automates licensing, credentialing, payer enrollment, and compliance for healthcare organizations. They are a fast-growing healthcare technology company backed by $130M in funding and recognized as a best place to work, on a mission to transform healthcare at scale.
Perform analysis and review of business practices, approve and change pricing, and review applicant files to sign leases.
Override screening in false positives, analyze ledger corrections, and ensure timely deposit refunds.
Partner with Revenue Management, Entrata Support Group, and Regional Property Managers to support business operations.
Extenteam is an AI-driven operations platform for short-term rental property management, founded in 2021 and based in Miami. They handle guest communication and operational workflows for 80,000+ properties, fostering a hands-on 'founder mode' culture that emphasizes innovation and high performance.