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About Us:
- Artera develops medical AI tests to personalize cancer therapy decisions.
- We are a remote-first company with a global mission and a collaborative culture.
Essential Responsibilities:
- Provide empathetic, solution-oriented support to customers over phone, email, and Slack.
- Manage orders through dashboards and resolve issues with cross-functional teams.
- Prioritize workload based on urgency and contribute to workflow improvements.
Education and Experience Requirements:
- Bachelor's degree and 2 years of customer service experience in healthcare or clinical lab.
- 3 years in a collaborative environment; sales support experience is preferred.
- Proficiency with Salesforce, Slack, and Zendesk is preferred.
Artera
Artera is an AI startup developing medical artificial intelligence tests to personalize therapy for cancer patients on a global scale. It is a remote-first, collaborative company with a high-performance culture focused on customer success.