Drive consistent customer engagement to ensure satisfaction and alignment with savings objectives.
Monitor pharmacy savings performance within the CostCheck platform and submit insights for optimization.
Partner with internal stakeholders to influence enhancements to tools, processes, and overall customer experience.
Bluesight creates groundbreaking solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. It is a high-growth healthcare IT company with a start-up vibe and over 3,000 customers.
Manage day-to-day client relationships, business reviews, escalations, and executive engagement for pharmacy accounts.
Lead implementations, monitor service delivery, and resolve issues across retail, mail, specialty, rebate, and clinical programs.
Analyze data, develop reports, and coordinate vendors to ensure contractual commitments are met.
Blue Cross Blue Shield Association is a national association of 33 independent, community-based Blue Cross Blue Shield companies. We are purpose-driven with a culture built on connection, work-life flexibility, well-being, and community commitment.
Lead, coach, and develop a team of Customer Success Managers serving clinics and providers.
Drive retention, satisfaction, and growth while ensuring exceptional customer experiences.
Partner cross-functionally with Sales, Operations, Clinical, and Leadership to improve outcomes.
Strive Pharmacy is a personalized compounding pharmacy creating medications tailored to each patient, with a human-centered approach to care. The company is growing and fosters a collaborative, engaging culture where employees build relationships and grow professionally.
Provide clinical expertise and strategic recommendations to clients and internal teams on drug spend, formulary compliance, and clinical programs.
Act as a clinical liaison between Plan Operations and other departments, communicating formulary changes and program updates.
Analyze drug benefit designs, prepare clinical marketing materials, and support go-live activities for new client groups.
SmithRx is a venture-backed health-tech company disrupting the PBM sector with a next-generation drug acquisition platform. It has hundreds of thousands of members and a mission-driven, collaborative culture guided by integrity, courage, and togetherness.
Set the pharmacy operational excellence strategy and lead cross-functional transformation initiatives.
Partner with internal teams and vendors to align priorities and deliver measurable business impact.
Ensure regulatory compliance and build scalable PBM operating models for end-to-end pharmacy experience.
Oscar is a health insurance company built around a full stack technology platform with a focus on serving members. Founded in 2012, it emphasizes authenticity and belonging in its culture.
Partner with Customer Success to deliver measurable 340B outcomes for a portfolio of clients.
Lead implementations, manage timelines, and ensure consistent execution across client workflows.
Analyze data to surface trends, optimize referral capture, and drive client performance.
NuvemRx helps community health providers simplify pharmacy operations with software, intelligence, and expert support. It is a fast-growing, mission-driven company that values ownership, collaboration, integrity, and service.
Diagnose ambulatory workflows and shape proposals in discovery and pitches as the operator in the room.
Lead engagements on throughput, space utilization, patient wait times, and scheduling access, including emerging AI capabilities.
Own dedicated consulting engagements, go on-site to document workflows, and present outcomes and expansion opportunities to customers.
Kontakt.io builds real-time operational intelligence for health systems using proprietary hardware, AI, and integrations with existing technology. Backed by Goldman Sachs and trusted by leading health systems, we've more than doubled revenue and are rapidly scaling toward $100M ARR.
Implement and optimize REMS and specialty pharmacy workflows for COMP360 in the U.S.
Manage vendor relationships, compliance metrics, and cross-functional collaboration.
Support launch readiness, audits, and continuous process improvement.
Compass Pathways is a biotech developing COMP360 psilocybin for treatment-resistant depression and PTSD, with FDA Breakthrough Therapy designation. Headquartered in London with a U.S. office in New Jersey, it focuses on patient-centered mental health innovation.
Serve as clinical subject matter expert and operational driver for prior authorization.
Build tools, drive process improvements, and mentor peer pharmacists on clinical protocols.
Handle complex escalations, appeals, and cross-functional collaboration to scale clinical operations.
SmithRx is a venture-backed Health-Tech company disrupting the PBM market with cutting-edge technology. Since 2016, we have onboarded hundreds of thousands of members and pride ourselves on a mission-driven, collaborative culture.
Own end-to-end lifecycle for top-tier partner accounts, from onboarding through renewal and expansion.
Build and execute multi-year strategic partner plans aligned with partner business objectives.
Drive expansion and upsell opportunities while proactively identifying partner health risks and expansion signals.
Strive Pharmacy is a personalized compounding pharmacy that prepares medications tailored to each patient's specific needs. The company is a growing, collaborative team focused on putting the human element at the center of care and supporting employees' personal and professional growth.
Triage incoming calls from nursing staff and doctors, addressing concerns and inquiries with high customer service.
Process new and refill prescriptions, verify eligibility, and document all correspondence and follow-up in the system.
Contact physician offices and clients for refill authorizations and order verification while escalating incomplete scripts as needed.
Symbria Rx Services provides pharmacy services for seniors in senior-living and post-acute settings. As one of the few 100% employee-owned healthcare companies, it fosters an owner-focused culture guided by integrity, compassion, and teamwork.
Develop, test, train, maintain, and support clinical systems used in medication management and pharmacy automation.
Serve as a non-supervisory technical and operational leader within Pharmacy Informatics, coordinating complex cross-functional initiatives.
Ensure technology solutions align with clinical, operational, and strategic needs across the pharmacy enterprise.
The Ohio State University is a top-20 public university and one of America's leading academic health centers. It offers a strong sense of community and resources that support professional growth across many fields.
Lead end-to-end payer enrollment operations for a large enterprise client, standing up teams and workflows from day one.
Manage delivery against SLAs, run performance reviews, and own the client relationship and escalations.
Drive automation and process improvements, own account economics, and scale to a portfolio of enterprise clients.
Medallion builds a provider operations platform that automates licensing, credentialing, payer enrollment, and compliance for healthcare organizations. They are a fast-growing healthcare technology company backed by $130M in funding and recognized as a best place to work, on a mission to transform healthcare at scale.
Own end-to-end planning and execution of patient engagement programs for pharma clients.
Manage Veeva/MLR submissions and lead client status meetings.
Ensure compliant, on-budget deliverables while building trusted client relationships.
Vaniam Group is an oncology-led partner to biopharma companies, helping them navigate complex, high-science medicine. The company combines scientific depth with an integrated approach to insight and data, and fosters a positive, diverse, and supportive remote-first culture.
Lead and develop a team of Client Engagement professionals, driving performance through coaching, clear ownership, and accountability.
Own ticket performance for human and AI agents, including SLA, first-pass resolution, and QA for accuracy and compliance.
Turn recurring escalations into actionable improvements by driving root cause analysis and cross-functional follow-through.
PHIL is a Series D healthtech startup building a platform that connects doctors, pharmacies, and patients to streamline prescription medication access. The team is a group of mission-driven, analytical individuals from varied backgrounds, focused on patient experience and human wellbeing.
Manage a premium portfolio of restaurant groups and strategic accounts, driving retention and revenue growth.
Serve as a trusted advisor to decision-makers with business reviews and tailored training on software and marketing tools.
Travel 30-50% to build face-to-face relationships and deliver in-person presentations.
OpenTable is an industry leader in restaurant technology, helping restaurants thrive and enabling diners to discover and book tables. It is part of Booking Holdings with 70,000+ restaurant partners and a global team that values hospitality and taking care of others.
Monitor partner performance against key metrics and investigate deviations to ensure SLA adherence.
Build and maintain scorecards and dashboards for real-time and historical visibility into partner health.
Support dispute, credit, and escalation workflows with data-driven analysis and cross-functional collaboration.
Super.com is a high-growth tech company that helps maximize lives for customers and employees. We care about our people, take career progression seriously, and offer a remote-first culture.
Drive rapid decision-making within Tier 1 of the Tiered Resolution Pathway.
Facilitate and document meetings for VHA EHRM Tier 1 SME Teams and stakeholders.
Support project management, strategic communications, and change management efforts.
Aptive partners with federal agencies to improve performance, streamline operations, and enhance service delivery. Based in Alexandria, VA, we support more than a dozen agencies and have 300+ employees nationwide.
Lead daily After Hours operations, managing workload, queues, service levels, staffing, and escalations.
Coach and develop a high-performing Account Management team, driving accountability and engagement.
Use data and metrics to improve workflows, efficiency, and service quality while partnering with day and international teams.
Uber Freight helps companies move goods reliably and efficiently using technology, people, and transportation capacity. The company works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight, fostering a culture of ownership, adaptability, and customer service.
Oversee daily clinical pharmacy functions including prior authorization reviews, override requests, and member/provider education calls.
Support staff training, quality improvement, and lead projects to optimize pharmacy operations and clinical outcomes.
Serve as a subject matter expert and make clinical decisions based on medical necessity and contract criteria.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. It replaces fragmented systems with a unified claims processing platform and uses AI-powered care delivery to serve millions of Americans, fostering a mission-driven, collaborative culture.