Design, configure, and maintain Zendesk architecture and contact-center infrastructure.
Build and operate cross-system workflows using Tray.ai and approved AI integrations.
Collaborate with Operations, Product, Engineering, Data, Security, and external partners to deliver scalable technical solutions.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. With its AI-native platform delivering personalized support across coaching, therapy, medication management, and specialty care, the company reaches more than 170 million people worldwide through leading employers, health plans, and partners.
Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency.
Partner with engineers to scope requirements, write technical specs, and prioritize tooling work.
Identify gaps in tooling, troubleshoot issues, and ensure systems perform reliably.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff, providing essential care across the U.S. Founded in 2016, the remote-first team of over 1,000 is a top Y-Combinator company and has been profitable since 2022.
Support a remote, distributed team by resolving tickets and troubleshooting hardware and app issues.
Tune our AI-powered ticketing system to automate self-service and reduce ticket volume.
Partner with teams to solve root causes and manage Okta, Google Workspace, and MDM.
Hightouch is an agentic marketing platform that helps brands turn customer data into action via a composable CDP. Founded in 2019 in San Francisco, we're a fast-moving, impact-driven team that values humility and kindness.
Partner with team leaders to audit and redesign internal knowledge sources across Notion, Slack, Google Drive, and GitHub.
Build AI automations that keep content current by assigning ownership, flagging outdated info, and triggering reviews.
Own the information flow for onboarding and internal communication, including All Hands and the newsletter.
Apify operates the largest marketplace of tools for AI, offering thousands of web automation Actors for real-time data, lead generation, and app integration. The company emphasizes autonomy, flexible work, and a playful office culture with team events, learning opportunities, and perks like free lunches and unlimited AI access.
Serve as a hands-on ChurnZero administrator and support CX Operations initiatives.
Build and maintain scalable workflows, playbooks, and automation to support customer experience functions.
Partner with internal stakeholders to translate business requirements into system workflows and provide progress updates.
An AI-enabled performance and software platform providing customer success and experience solutions. The culture is remote and project-focused, with an emphasis on independent execution and cross-functional collaboration.
Manage and resolve complex inbound technical tickets via email and live chat, leading occasional video calls for high-priority issues.
Act as the bridge between customer friction and product solutions by identifying, reproducing, and documenting bugs for Engineering.
Write and maintain technical documentation, leverage AI tools for self-serve resources, and automate support workflows.
Procurify is an agentic procurement platform that helps mid-market organizations control spend, trusted by hundreds of companies managing over $100B in spend. They are a remote-first team of builders with a culture of no egos, offering flexible work and growth opportunities.
Lead and mentor an AI-first team of internal tool developers, owning the roadmap for our support experience.
Serve as a hands-on technical leader, writing and reviewing code in Python, TypeScript/JavaScript, and Apex.
Own Zendesk platform and integrations with Salesforce and ServiceNow, using AI to automate ticket triage and resolution.
Wiz is a cloud and AI security platform that connects code, cloud, and runtime to help teams secure cloud and AI applications. Trusted by over 65% of the Fortune 100, we are one of the fastest-growing startups, powered by Google, with a culture that values world-class talent and creative freedom.
Lead day-to-day CX operations across U.S. and EU for Primal Harvest.
Manage internal support team, BPO vendors, and AI-enabled tools to improve retention.
Analyze customer feedback and metrics to drive continuous improvement.
Primal Harvest is a leading holistic wellness brand offering natural supplements for immunity, gut health, sleep, and joint care. Founded in 2018, the DTC company has international hubs in Miami and Cologne and focuses on transparency and customer trust.
Own end-to-end Zendesk platform administration, governance, and continuous improvement.
Lead AI-enabled automation initiatives to streamline service delivery and improve efficiency.
Partner with stakeholders to optimize workflows, knowledge management, and user experience.
The Wisconsin Foundation and Alumni Association (WFAA) is the private fundraising and alumni relations organization for the University of Wisconsin-Madison. They foster a culture that is inspiring, creative, and respectful, offering competitive pay and an outstanding benefits program.
Investigate and resolve client issues across scheduling, shift management, and integrations, documenting findings clearly.
Collaborate with Engineering, Product, and Customer Success to escalate complex issues and improve the client experience.
Help build scalable support processes, contribute to documentation, and surface recurring issues to the team.
ReadyOn is the intelligent labor operating system for frontline enterprises, helping large employers hire, schedule, and manage their frontline workforce at scale. As a Series A startup backed by leading investors, it offers a fast-paced, collaborative culture where employees are encouraged to take ownership and shape the support function.
Own early customer implementations and build working GTM systems from ambiguous business problems.
Connect GrowthBricks to customers' existing GTM stacks using CRMs, APIs, and automation platforms.
Identify repeatable patterns across customers and turn them into reusable product capabilities.
JetBrains creates intelligent software development tools for developers and teams. With over 15 million users and 300,000 companies, we foster an open and inclusive workplace.
Own the CX operating cadence, program artifacts, and engineering cycle planning.
Route and triage inbound tickets, enforce SLAs, and report on queue health.
Deliver L1 support and administer the support platform with AI-powered workflows.
Nametag is building secure digital identity solutions to help people and organizations prove who they are online. It is a fast-growing, remote-first US-based security company with an AI-forward, ownership-driven culture.
Own end-to-end onboarding, integration, launch, and ongoing success management for B2B customers.
Manage customer relationships, collaborate with sales, and use AI to automate workflows and improve response times.
Build scalable CS processes, analyze performance data, and drive engagement and customer outcomes.
They provide a B2B loyalty and partner platform, helping businesses maximize value through AI-powered customer success workflows. The company is a growing international startup with an AI-first culture, seeking its first dedicated customer success hire.
Resolve general, billing, and basic technical questions across a live ticket queue using Intercom and FIN AI.
Own a slice of the support queue end to end and cut escalations through better documentation and judgment.
Improve triage standards and reduce load on specialist teams as support volume grows.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. It is a global, remote-first team supporting 700+ practices, with a culture of ownership, generosity, speed, and continuous learning.
Own a named book of Growth customers as their trusted advisor for adoption, value, and technical health.
Understand data flows, usage, and reporting to spot gaps and triage issues across data, configuration, and integration.
Partner with Account Management and deliver 1:many programmes, workshops, and customer events.
Bloomreach is building the world's premier agentic platform for personalization, helping businesses connect with customers through AI-driven search, marketing, and conversational shopping. The company powers personalization for more than 1,400 global brands and operates with a virtual-first culture focused on freedom, trust, and employee well-being.
Transform raw customer data and feedback into powerful, actionable insights for the CX team.
Design data strategies, manage dashboards, and ensure data integrity for team scorecards and reporting.
Integrate smart tech and AI tools to speed up insight delivery while supporting change management across the business.
Who Gives A Crap makes eco-friendly products and donates 50% of profits to fund clean water and sanitation projects globally. With a team of 200+ across hubs in Australia, the Philippines, China, the US, UK, and Europe, they foster a purpose-led, high-performance culture that values making a real impact.
Lead and unify post-sales operations across three brands: Peek Pro, Connect&GO, and ACME Ticketing.
Own the entire post-sales model including Onboarding, Customer Success, and Technical Support.
Define KPIs, leverage AI and automation, and drive retention, expansion, and revenue growth.
Peek is the operating system powering the experiences industry, from museums and attractions to tours and activities, with over $7B in bookings. The company is a remote-first global team of 'Peeksters' recognized by Forbes and Built In as a best place to work.
Build and maintain automations and integrations across Workato, Google Cloud, Workday, Greenhouse, and Slack.
Write clean automation code in Ruby, using GitLab CI/CD and Git for version control and peer review.
Apply AI tools and LLMs to reimagine People workflows, solving complex problems and ensuring reliable, scalable systems.
GitLab provides an intelligent DevSecOps platform that helps organizations improve developer productivity and security. With 50+ million users and trust from the Fortune 100, GitLab's all-remote culture emphasizes AI-driven workflows, collaboration, and continuous innovation.
Act as the critical bridge between customers, the Care team, and the wider Sabre Payments organization to resolve escalated payment issues.
Design and implement workflow automations using Google Workspace and Microsoft tools like Power Automate to improve operational efficiency.
Develop reporting systems and maintain SOPs and training materials to monitor KPIs and support data-driven decisions.
Sabre is an AI-native travel technology leader backed by one of the world's largest travel data clouds. It empowers travel companies worldwide with intelligent, connected, and personalized retailing at an unparalleled scale.
Combine customer feedback with conversational and operational data to create a richer view of the client experience.
Administer and optimize the Medallia CX platform, maintaining data integrity and supporting governance.
Enable emerging AI and automation capabilities to improve the speed, scale, and value of CX insight.
Experian is a global data and technology company powering opportunities for people and businesses across markets from financial services to healthcare and automotive. It has an amazing team of 25,200 people in 32 countries and a people-first, inclusive, purpose-driven culture.