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About the Role:
- Lead the Customer Experience (CX) analytics function, turning raw data into insights that drive strategic decisions.
- Partner cross-functionally to shape the Customer Voice Program and set measurable targets.
What You'll Do:
- Build robust frameworks for data integrity and maintain accurate team scorecards.
- Evaluate and integrate AI tools to scale reporting without compromising quality.
- Create governance processes and structured libraries for secure, searchable insights.
What We're Looking For:
- A strategic data storyteller who can translate complex data into simple, compelling narratives.
- A hands-on analyst who enjoys building dashboards and coaching others toward high performance.
- A champion for data integrity, continuous improvement, and systems built to last.
Why Work With Us:
- Certified B Corp™ committed to social and environmental impact.
- Competitive market-informed salaries, healthcare support, and generous paid leave.
- A proud and engaged team, with 95% proud to work here, and free toilet paper included.
Who Gives A Crap
Who Gives A Crap makes eco-friendly products and donates 50% of profits to fund clean water and sanitation projects globally. With a team of 200+ across hubs in Australia, the Philippines, China, the US, UK, and Europe, they foster a purpose-led, high-performance culture that values making a real impact.