Combine customer feedback with conversational and operational data to create a richer view of the client experience.
Administer and optimize the Medallia CX platform, maintaining data integrity and supporting governance.
Enable emerging AI and automation capabilities to improve the speed, scale, and value of CX insight.
Experian is a global data and technology company powering opportunities for people and businesses across markets from financial services to healthcare and automotive. It has an amazing team of 25,200 people in 32 countries and a people-first, inclusive, purpose-driven culture.
Develop, maintain and improve reporting frameworks, dashboards, scorecards and automated reporting solutions for vendor performance management.
Collect, validate and analyse data from multiple systems, ensuring reporting is accurate, consistent and reliable.
Monitor business metrics including revenue, profitability, pipeline, partner engagement and programme adoption, translating trends and risks into actionable insight.
Exclusive Networks is a global cybersecurity go-to-market specialist providing partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, the company combines local expertise with global scale and is people-focused, helping employees realize their full potential.
Own the roadmap for the CX technology stack, including Zendesk, Zapier, and Sprout.
Lead automation and AI-powered workflows that reduce busywork for the Customer Experience team.
Partner with IT and Digital Product while managing and growing one direct report.
Who Gives A Crap makes eco-friendly toilet paper and donates 50% of profits to provide clean water and sanitation for billions of people. With 200+ team members across global hubs, they are a purpose-led, certified B Corp with a proud and impact-driven culture.
Develop, maintain, and enhance analytics frameworks to monitor customer retention, market share, and revenue growth.
Provide analytics and insights into customer forecasts and operational performance to support staffing and business prioritization.
Leverage AI tools and modern analytics workflows to improve efficiency, insight generation, and decision support.
Providing innovative electrical distribution systems for complex power needs, IEM has been shaping the future for 75 years. The company fosters a collaborative culture of engineers, makers, and problem-solvers dedicated to world-class solutions.
Own the systems behind customer support: knowledge base, training, QA, and data.
Partner with BPO leadership and AI Lead to improve agent performance and customer satisfaction.
Analyze CSAT, NPS, QA, FCR, and AHT data to drive workflow and knowledge fixes.
Grüns makes comprehensive nutrition gummies formulated from 60 nutrient-dense whole-food ingredients. The company is a fast-scaling, fully remote team that values high standards, ownership, and work-life balance.
Build and own customer analytics that directly drive Net Revenue Retention and customer success outcomes.
Translate complex customer data into actionable insights and automated dashboards for account and customer success teams.
Lead AI adoption for analytics and collaborate with IT to productionize analytic models.
DISHER is a recruiting firm partnering with an organization evolving from a logistics services company into a technology-enabled services company. The organization values technology, data, and AI to drive customer success and retention, with a collaborative, customer-centric culture.