Own the vision, structure, and governance of a customer education content ecosystem.
Transform existing resources into a scalable knowledge infrastructure for customer success.
Establish repeatable processes for content creation, review, maintenance, and improvement.
They are an AI-powered financial technology company transforming finance teams through intelligent automation and software integrations. They are a growing international team that values collaboration, ownership, innovation, and long-term professional development.
Lead and evolve a product documentation function, managing a team of four specialists and shaping content strategy.
Collaborate with Product, Engineering, Support, and Marketing to align documentation with releases and customer success.
Integrate AI-assisted authoring and automation while maintaining human oversight and content quality.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It focuses on efficient, objective candidate review and is committed to data privacy and inclusive hiring.
Lead Fleetio's thought leadership content strategy to establish the brand as an authority in fleet management.
Develop and produce high-impact content across reports, research, white papers, webinars, and executive thought leadership.
Partner with revenue and growth marketing to create content that drives demand, pipeline, and revenue growth.
Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. The company raised $450M in Series D funding in 2025 and is a proud founding member of the Rails Foundation, with a remote-friendly culture.
Lead and manage the Quality Assurance, Training, Customer Success Specialist, Knowledge Management, and Escalations functions within the Contact Center.
Drive operational readiness, agent development, and customer experience excellence through training, quality assurance, and support processes.
Champion innovation and scalability through automation, AI-powered tools, and continuous improvement across the organization.
Kobie is a loyalty solutions provider that helps the world's most recognized brands build lasting emotional connections with their consumers. Named a Top Workplace in the USA and a Top Remote Workplace, the company fosters a collaborative, growth-focused culture with a flexible, remote-first environment.
Own the OneImaging knowledge base as the single source of truth, including content lifecycle, governance, and architecture.
Map and document the end-to-end member journey across processes, systems, and teams to drive product improvements.
Partner with Product to translate journey pain points and knowledge gaps into clear product opportunities.
OneImaging provides a concierge approach to radiology services, offering a premium network of over 5,000 vetted providers across 48 states that reduces imaging costs by 60-80%. The company is focused on transparent, affordable healthcare access and values data-driven, member-centered problem solving.
Lead and develop a remote team of 8–12 Client Support Coordinators through coaching and clear expectations.
Oversee daily support operations, manage escalations, and drive continuous improvement initiatives.
Leverage performance data and AI-enabled tools to streamline workflows and enhance customer satisfaction.
The company provides personalized customer support across phone, chat, and email, using AI-enabled tools and data science to improve service delivery. It fosters a remote, collaborative culture that values continuous improvement, accountability, and customer-focused decision-making.
Define and maintain the organization's category narrative and brand point of view.
Build and manage an editorial calendar across owned channels and lead speaker and influencer programs.
Partner with Sales and Demand Generation to create pipeline-supporting content.
The company is a growing B2B technology organization focused on building a compelling brand narrative and scalable content engine. They offer a high-autonomy, entrepreneurial environment with a strong team-oriented culture.
Lead, mentor, and scale a global team of Customer Success Engineers to drive customer outcomes.
Partner with sales, product, and support teams to ensure customer adoption and satisfaction.
Use data and customer feedback to improve processes and contribute to strategic initiatives.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations ship better, more secure software faster. With over 50 million users and a high-performance, values-driven culture, GitLab embraces AI and continuous learning to drive success.
Design the information architecture, taxonomy, and governance standards that turn fragmented company knowledge into reliable context.
Onboard and enable teams to contribute high-quality knowledge by training champions and providing templates and guidelines.
Operate the context platform, configure integrations with Slack, Gong, Drive, and Notion, and ensure secure access for people and AI agents.
n8n is an open workflow orchestration platform for AI automation, giving technical teams the freedom of code with the speed of no-code. Since 2019, the company has grown to over 260 employees across Europe and the US, backed by a community of 650,000 developers and a shared builder spirit.
Develop and execute integrated content strategies to shape brand reputation and drive business growth.
Lead editorial initiatives, research insights, and owned media channels to engage audiences.
Foster AI-enabled content innovation and team leadership in a remote-first environment.
Jobgether is an AI-powered job matching platform that connects top candidates with hiring companies. They focus on streamlining recruitment processes and supporting social impact.
Define and maintain the content model for product knowledge to support AI assistants for customers and doctors.
Extract knowledge directly from code in GitHub, turning complex rules into clear, reviewable facts.
Teach the team to shift from writing articles to checking facts, with guides and training to make it stick.
Docplanner Group is the world's largest healthcare platform, connecting 24 million patients with 280k doctors across 13 countries through marketplaces, SaaS, and AI tools. With 3,000+ employees, the company is fast, flexible, and hands-on, focused on helping doctors help patients.
Lead and develop Customer Success Managers and Enablement Managers, fostering accountability and collaboration.
Drive retention and revenue growth through renewals, account expansion, and data-driven strategies.
Build scalable Customer Success operations and strengthen cross-functional partnerships.
This partner company provides innovative education technology solutions that support educators, professional development, and improved student outcomes. It is a growing organization that values professional development and meaningful work.
Own daily operations for a Customer Support team across Phone, Email, Live Chat, and SMS, including coverage, queue health, and case quality.
Lead, coach, and develop Support Specialists through 1:1s, real-time coaching, and performance reviews, while serving as final escalation point.
Partner with leadership across Support, Product, and Engineering to improve tooling, routing, and processes, and drive team KPIs with data.
Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.
Own Solink's category narrative and brand point of view, partnering with Product Marketing and executives.
Build and manage the editorial calendar and own the quality bar across owned channels.
Run the speaker and influencer program and turn content into sales enablement assets.
Solink provides a cloud-based platform that transforms video into real-time operational insights for security and efficiency. Trusted by over 30,000 locations across 32+ countries, it values urgency, quality, teamwork, and trust.
Translate senior leadership decisions into coordinated action, tracking execution and clarifying ownership across teams.
Anticipate organizational risks and facilitate resolution of cross-functional challenges without formal authority.
Own the senior leadership team's operating rhythm, improve information flow to and from the CEO, and lead priority initiatives.
The company is a high-growth technology organization partnering with Jobgether to find a Chief of Staff to the CEO. It focuses on strategic execution, cross-functional collaboration, and leveraging AI to enhance operational effectiveness.
Create and refine CX content ensuring clarity and consistency, maintaining knowledge bases and Salesforce content.
Partner with Product, Marketing, and Legal teams to align content with brand standards and product updates.
Audit content for accuracy, analyze user behavior, and optimize knowledge base search experience.
Roadie is a leading logistics and delivery platform that helps businesses manage complex delivery needs, reaching 97% of U.S. households. With over 310,000 independent drivers and a remote-first culture, Roadie offers a flexible, collaborative environment with strong benefits.
Lead and mentor a team of Customer Success Managers and Customer Enablement Managers, fostering accountability and continuous development.
Drive customer retention, renewals, and account growth by developing strategies and forecasts and monitoring account health.
Build scalable Customer Success practices and collaborate cross-functionally with Sales, Product, Engineering, and Marketing to enhance customer experience.
Torsh Inc. is an education technology company that provides coaching and professional development products to improve educator effectiveness. They are a growing SaaS organization with a collaborative and mission-driven culture.
Develop AI-powered learning solutions and automate workflows using tools like Claude, Notion, and Sana LMS.
Manage and optimize knowledge repositories and asynchronous onboarding processes for a distributed team.
Collaborate with stakeholders to identify learning needs, prototype resources, and improve learner experience.
Jobgether connects candidates with job opportunities using an AI-powered matching process. It operates with a distributed team across multiple countries, fostering a high-trust, feedback-oriented remote culture.
Own the vision, strategy, and roadmap for Ceresti's caregiver-facing content, deciding what gets created, refreshed, licensed, or retired.
Manage and grow the content development team as a player-coach, staying hands-on while building production systems that scale.
Partner with clinical, coaching, engineering, design, and enrollment teams to deliver personalized, accessible, mobile-native content.
Ceresti is a tech-enabled dementia care provider that reduces avoidable hospitalizations by including family caregivers in the care team. Their culture is rooted in agility, innovation, and collaboration, where every idea can spark meaningful improvement.