Speciality Care Member Engagement Associate

As a Specialty Care Member Engagement Associate, you will make a high volume of outbound calls to members who have completed screenings or may benefit from Specialty Care Programming. Engage members with warmth and professionalism to connect them with appropriate next steps to explore their needs. You will provide information about Spring Health’s Specialty Care programs and how to access services and support warm handoffs to clinical providers, Specialty Care Navigators or Care Support based on member needs. All outreach attempts, outcomes, and support tasks must be accurately documented in the system. This role requires you to follow escalation protocols if a member shares information that requires clinical attention or crisis intervention. You will participate in team huddles, training, and ongoing coaching to continuously improve member experience and efficiency.