Manager, Member Services US-Remote

The Member Services team is the first line of assistance for users of Parchment's products within Higher Education and K12 institutions. From implementation to engagement, the Member Support team assists the Office of the Registrar, Admissions, IT, and other stakeholders. The Manager, Member Services role leads the team to deliver exceptional customer service and support the team. Key responsibilities include supporting supervisors, serving as a point of contact for Support issues, partnering with Customer Success, improving processes, managing recruitment, coaching team members, onboarding new agents, and overseeing Tier 1 customers.