Design and implement comprehensive quality assurance frameworks and methodologies across multiple frontline channels
Mentor frontline employees and facilitate knowledge transfer through coaching and feedback programs
Generate actionable insights from complex performance data to drive strategic decision-making and process improvements
Twilio is shaping the future of communications. They deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide, with a strong culture of connection and global inclusion.
Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples based on assigned region.
Communicate test status per protocol to respective customers, resend and/or request the resending of issued test results and Schedule requests for mobile phlebotomy.
Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples, results reports, and other relevant inquiries.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other.
Review commercial finance processes, procedures, and transactions to ensure they comply with both internal and external standards.
Perform quality assurance tests and reviews of credit risk and performance data, documentation, commercial finance processes and reporting to identify discrepancies, inefficiencies, and areas for improvement.
Analyze data and generate detailed reports that highlight trends, findings, and recommendations for process enhancement.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They are a team of problem solvers and innovators who celebrate differences and believe unique perspectives make Pathward stronger and well-positioned for success.
Plan, execute, and oversee inspection and testing of Bobtails services to confirm quality.
Analyze and investigate service complaints or reported quality issues to ensure resolution.
Monitor risk-management procedures and maintain problem logs for identifying and reporting issues.
Bobtail is dedicated to increasing happiness by eliminating inefficiencies in the supply chain. They envision a supply chain without friction, fraud, waste, and abuse where companies succeed based on the value they create. Bobtail values teams over individuals and encourages experimentation and iteration to constantly improve.
Maintain up-to-date knowledge of program policies and procedures, integrating changes promptly into QA and M&E activities
Collect, analyze, and track service delivery data to monitor compliance, highlight trends, and identify improvement opportunities
Collaborate with program teams to implement participant feedback tools, ensuring child-centered, culturally responsive, and strengths-based approaches
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Develops, enhances, implements and supports reporting capabilities to identify, track and analyze key business drivers.
Serves as subject matter expert for reporting and workforce management processes, ensuring best practices are implemented across the organization.
Proactive and independent management of accountabilities collaborating with leadership to optimize operations.
UnityPoint Health is committed to their team members and has been recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare. They champion a culture of belonging where everyone feels valued and respected, and believe equipping you with support and development opportunities.
Collaborate with internal stakeholders for innovative solutions.
Advocate for customer needs throughout the product lifecycle.
Model N is a leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. They have helped over 150 customers in 120 countries maximize revenue through cloud software and data insights.
Develop a deep knowledge of our product and help customers through the implementation lifecycle.
Gather and interpret customer requirements and configure the AuditBoard solution.
Serve as a project manager for implementation projects and maintain project status.
AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market, surpassing $300M ARR and continuing to grow. The company is known for its award-winning technology and is ranked among the fastest-growing tech companies in North America.
Manage call volume, daily attendance, and program break schedules.
Assist in creating metrics and targets to meet service level expectations.
Analyze and improve processes and results in collaboration with the leadership team.
Sezzle is a cutting-edge fintech company dedicated to financially empowering the next generation through a payment platform that offers interest-free installment plans.
Partner with stakeholders to deliver end-to-end analyses.
Track core metrics and translate needs into dashboards.
Validate data quality and maintain documentation.
Cribl is a company that is rapidly growing and looking for collaborative, curious, and motivated team members who are passionate about putting customers first.
Lead change management to keep stakeholders informed of product changes.
Analyze customer feedback and operational trends to inform product strategy.
Drive product quality through feedback channels and operational playbooks.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Take ownership of small projects (bugs, support flows, experiments) and drive them to completion.
Collaborate with Product, Engineering, Support, Finance and external payment partners.
Maintain clear documentation for new features, support flows and processes, and use data to track performance, spot issues and propose improvements.
At Docplanner Group, we’re on a mission to help people live longer, healthier lives; and connect 24 million patients with 280k doctors across 13 countries.
Provide high level logistical support for clinical study operations, including study start up, study supplies, site qualification, site initiation, site management, study monitoring, and close out for clinical research studies and collaborations
Develop study-related documents with minimal Clinical Trial Manager guidance including: protocol, informed consent forms, training materials, protocol amendments, monitoring plans, synopses, and ethics committee submissions, as required
Manage small to medium size study contracting, budget, invoicing and payment process for all clinical trial vendors including investigative sites with minimal oversight
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other.
Ensures the quality of printed products from initial design to the final customer product. Involves hands-on inspection, data analysis, and collaboration with a network of PSPs. Maintains high standards and improves key metrics.
Minted empowers a thriving community of independent artists to sell and scale their work by nurturing self-expression, cultivating community, and bringing the best in visual art to a global audience.
Manage the end-to-end client lifecycle for a portfolio of partnership customers.
Define, coordinate, and oversee project timelines, ensuring milestones are met with precision.
Build and deepen trusted partnerships with customers, understanding their goals and working to surpass outcomes.
SWORD allows members to complete personalized physiotherapy from the comfort of home, with ongoing support and supervision from our team of licensed clinicians.
Maintaining regular client reports (refreshing data, checking or adding comments, implementing changes, addressing technical issues, managing the delivery calendar and the deliveries)
Reviewing data for errors and inconsistencies, flagging data quality issues
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.
Contribute to analyses and presentations using NIQ’s full suite of US-based and global datasets and analytical models.
Serve as a key contributor to due diligence projects by pulling, cutting, and interpreting NIQ’s proprietary data.
Collaborate with data scientists, analytical experts and thought leaders across the organization to inform strategic recommendations.
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
Set program quality goals, roadmap, and operating rhythms.
Manage a team of Analysts and Coordinators; hire, coach, and run performance cycles.
Co-own client governance with Ops; align on scope, priorities, and changes.
Welo Data provides high-quality, ethically sourced, relevant, diverse, and scalable datasets to technology companies to supercharge their AI models. As a Welocalize brand, they bring together a global community of over 500,000 AI training and domain experts.
Owns the CAPA system and leads as the Subject Matter Expert (SME).
Leads cross-functional teams in facilitating CAPA Boards and Root Cause Analysis teams.
Monitors KPIs and drives systemic improvements to ensure products meet the highest standards.
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology.