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About the job:
- Lead quality assurance initiatives and drive strategic improvements across Global Operations.
- Spearhead comprehensive quality programs, mentor team members, and collaborate with leadership.
- Enhance customer experience through advanced analytics, process optimization, and cross-functional partnership.
Responsibilities:
- Design and implement comprehensive quality assurance frameworks and methodologies.
- Mentor frontline employees and facilitate knowledge transfer through coaching and feedback programs.
- Generate actionable insights from complex performance data to drive strategic decision-making and process improvements.
Qualifications:
- Bachelor's degree in Business, Computer Science, or equivalent professional experience.
- 2+ years of experience in Quality Assurance or similar analytical role with demonstrated leadership responsibilities.
- Advanced proficiency with quality management platforms (Zendesk, G Suite) and data analysis tools.
Twilio
Twilio is shaping the future of communications. They deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide, with a strong culture of connection and global inclusion.