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US

  • Extract, clean, and analyze call center data to identify trends.
  • Develop projections and forecasts to support capacity planning.
  • Create clear visualizations and dashboards that communicate data to leadership.

Excel Tableau SQL Python Data Analysis

20 jobs similar to Junior Data Analyst - Call Center Operations

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US

  • Analyze talent and workforce data to identify trends and insights
  • Synthesize complex analyses into concise, actionable narratives
  • Create executive-ready slides, summaries, and visual dashboards

Agilon Health is dedicated to changing healthcare delivery and improving patient and physician experiences. They foster a collaborative environment where expertise is valued to improve care across the country and bring joy back to practicing medicine.

US

  • Develop comprehensive information reports.
  • Create complex data reports for forecasting.
  • Communicate data findings to senior management.

Jobgether is a platform that connects job seekers with employers. They utilize AI-powered matching to ensure applications are reviewed quickly and fairly.

US

  • Develop comprehensive reports and analyze data to meet client and management needs.
  • Serve as a technical resource, providing insights and guidance on data analysis.
  • Help shape decision-making processes and ensure effective data utilization.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against core requirements. They identify the top-fitting candidates and share the shortlist directly with the hiring company, where the internal team manages the final decision and next steps.

$70,000–$85,000/yr
US

  • Complete analysis projects with business stakeholders to monitor the health of the business.
  • Develop and own business intelligence dashboards to provide ongoing tracking and insights to business partners.
  • Build and improve advanced analytical models, such as our fit algorithm and inventory forecasting.

Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. They leverage proprietary technology, robust data sets, and subject matter expertise to provide complete record retrieval and review services.

US

  • Develop comprehensive, complex, and accurate information reports.
  • Create complex data reports for forecasting and benchmarking used by senior management.
  • Communicate data findings directly to senior management.

Jobgether is a platform that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against a role's core requirements. They identify the top-fitting candidates and share this shortlist with the hiring company.

US Unlimited PTO

  • Understand underlying metrics driving marketing, sales, and operational strategies.
  • Unearth insights that influence decision-making and enhance performance measurements.
  • Shape how the organization interprets data and strategizes for growth.

Jobgether leverages AI to match candidates with roles, ensuring applications are reviewed quickly and fairly. Their system identifies top candidates for hiring companies, streamlining the recruitment process, but final hiring decisions are made by humans.

Global

  • Investigate performance, trends, forecasts and bugs, reporting back with recommendations.
  • Collaborate with product and development teams to translate requirements into data needs.
  • Act as the primary data contact, gathering requirements and communicating progress.

Forbes Advisor's mission is to help readers turn their aspirations into reality by providing trusted advice and guidance. They are an experienced team of industry experts with decades of experience across various teams and geographies.

Global

  • Develop SQL queries to analyze and interpret data for relevant insights.
  • Design and present Tableau dashboards to communicate business insights.
  • Collaborate with teams to conduct ad hoc research, impact analysis, and validate issue resolutions.

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. With over 125 years of experience and 21,700 employees across 30 countries, they specialize in data gathering, analysis, and fraud prevention.

$55–$60/hr

  • Analyze operational data to identify trends, risks, and improvement opportunities
  • Build and maintain dashboards, reports, and alerts to support business decisions
  • Partner with operations, product, and engineering teams to solve data-driven problems

YUPRO Placement is the nation’s leading skills-first placement firm, placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. They represent clients who support skills-first inclusive hiring practices and are an equal opportunity employer.

Global

  • Collaborate with the Data Squad on analysis to enhance ML models.
  • Identify trends and patterns to support strategic decision-making.
  • Coach teams to enable self-sufficient data analysis and informed decisions.

Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They connect top-fitting candidates with hiring companies, and are likely smaller in size, with a supportive environment for creativity and innovation.

$127,000–$177,000/yr
US

  • Analyzing customer sentiment data to identify pain points & opportunities.
  • Pulling internal data across different data sources to size impact on KPIs.
  • Creating presentations that combine quantitative findings with qualitative insights.

Grow Therapy is a trusted partner for therapists growing their practice, and patients accessing high-quality care via a three-sided marketplace. They've empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape.

$87,700–$157,800/yr
US

  • Provide advanced analytical support for business operations.
  • Extract, load, model, and reconcile large amounts of data.
  • Develop reports and make recommendations to management.

Jobgether is a company that uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

US 3w PTO

  • Own data reconciliation and reporting workflows.
  • Gather, validate, and prepare data from multiple sources.
  • Identify missing or inconsistent fields and partner with Operations to resolve issues.

Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos, developing a new approach to care designed around shared and lived experiences. Founded in 2021, they are backed by leading healthcare and social impact investors.

US

  • Responsible for developing, maintaining, and optimizing dashboards, datasets, and reporting tools.
  • Manage reporting infrastructure, support cross-functional teams, and ensure reliable and scalable access to insights.
  • Partner with stakeholders to define and deliver KPIs, metrics, and data visualizations.

Swish Analytics is a sports analytics, betting, and fantasy startup building the next generation of predictive sports data products. They're looking for team-oriented individuals with a passion for real-time data and business insight who thrive in fast-paced, creative environments.

Global

  • Analyze IVR and caller behavior data to identify trends, patterns, and improvement opportunities
  • Develop and maintain reports and dashboards that track IVR performance and customer experience metrics
  • Use SQL and Excel to extract, clean, and analyze data from IVR and call center systems

Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Its highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains.

  • Assist with the creation of new reporting/data collection processes.
  • Identify key financial metrics and measurements relating to existing and potential assets.
  • Collect and utilize data to improve investment decision making.

Element Critical provides hybrid infrastructure solutions in an expanding portfolio of data center facilities across the country. They aim to meet the diverse needs of today’s business and technology leaders by delivering superior service and product offerings.

US

  • Own the design, development, and ongoing maintenance of multiple Power BI dashboards supporting Contact Center
  • Build automated, scalable reporting using SQL and Power BI with a strong emphasis on data accuracy, UI, and usability
  • Analyze communication-focused metrics, including funnel performance, handle time, staffing efficiency, and agent productivity

New American Funding's analytics team is seeking a Data Analyst II to help shape how they understand and improve Contact Center performance. New American Funding offers a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave, mental health & wellness benefits, and generous PTO.

Europe

  • Create and maintain dashboards to track product usage and key business metrics.
  • Derive insights from billing data to back up product development decisions.
  • Analyze current and projected costs for AI platforms.

JetBrains strives to make the world’s most robust and effective developer tools. By automating routine checks and corrections, their tools speed up production, freeing developers to grow, discover, and create.

$105,000–$110,000/yr
US

  • Manage data cutover preparations and monitoring cutover activities.
  • Develop and maintain summary data dashboards, workflow automation tools for executive and technical audiences
  • Conduct research, analyze information needs, and perform analysis to support the delivery of report artifacts

GovCIO is a team of transformers--people who are passionate about transforming government IT. They deliver innovative IT services and solutions that improve how government agencies operate and serve our citizens. They are focused on building a workforce that fuels this mission.

$125,000–$200,000/yr
US

  • Analyze user behavior, marketplace dynamics, and service provider performance to identify growth opportunities and areas for improvement.
  • Develop predictive models to enhance marketplace matching (e.g., home repair service providers to customers), pricing optimization, and user retention strategies.
  • Work cross-functionally to provide data-driven insights for feature enhancements, platform updates, and A/B testing initiatives.

Angi connects homeowners with reliable pros who have the skills they need, and connects pros with homeowners who have the jobs they want. Angi has 2,800 employees worldwide and is defining the future of the home services industry, creating an environment where homeowners, pros, and employees benefit.