Source Job

US

  • Own the design, development, and ongoing maintenance of multiple Power BI dashboards supporting Contact Center
  • Build automated, scalable reporting using SQL and Power BI with a strong emphasis on data accuracy, UI, and usability
  • Analyze communication-focused metrics, including funnel performance, handle time, staffing efficiency, and agent productivity

SQL Power BI Data Analysis Customer Service Python

20 jobs similar to Data Analyst II, Contact Center

Jobs ranked by similarity.

$91,600–$107,200/yr
US

  • Partner with stakeholders to define KPIs and analytical needs across product usage, customer journeys, and business performance.
  • Analyze data from trials, intakes, sales, therapy engagement, and marketing campaigns to uncover trends and opportunities.
  • Deliver clear, actionable dashboards and reports using Power BI and other tools.

Lingraphica is dedicated to improving lives by helping individuals with speech and language challenges communicate more effectively. They offer advanced augmentative and alternative communication (AAC) devices, software and community-based services.

US

  • Responsible for developing, maintaining, and optimizing dashboards, datasets, and reporting tools.
  • Manage reporting infrastructure, support cross-functional teams, and ensure reliable and scalable access to insights.
  • Partner with stakeholders to define and deliver KPIs, metrics, and data visualizations.

Swish Analytics is a sports analytics, betting, and fantasy startup building the next generation of predictive sports data products. They're looking for team-oriented individuals with a passion for real-time data and business insight who thrive in fast-paced, creative environments.

$135,000–$150,000/yr
US

  • Create and maintain data sources, reports and dashboards with high visual appeal, high data accuracy and high performance.
  • Analyze and address data and performance issues, fix the Sisense dashboards and embedded code.
  • Coordinate with team members in key departments to identify information needs and drivers for translation into data visualizations.

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Recognized as one of the best places to work, their culture is centered around impact, inclusion, and flexibility.

US

  • Develop, maintain, and optimize complex SQL queries for reporting and analytics.
  • Design and build interactive dashboards and reports in Power BI.
  • Administer and configure web-based platforms to support business operations.

Jobgether is a platform that uses AI-powered matching to connect candidates with companies. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

Europe

  • Create and maintain dashboards to track product usage and key business metrics.
  • Derive insights from billing data to back up product development decisions.
  • Analyze current and projected costs for AI platforms.

JetBrains strives to make the world’s most robust and effective developer tools. By automating routine checks and corrections, their tools speed up production, freeing developers to grow, discover, and create.

US

  • Analyze complex business challenges using data from various sources.
  • Design and implement BI solutions including dashboards and data models.
  • Collaborate with stakeholders to define KPIs and analytical solutions.

Jobgether is an AI-powered platform connecting job seekers with employers. They focus on quickly and fairly reviewing applications against core requirements.

India

  • Design, develop, and maintain Power BI dashboards.
  • Collaborate with stakeholders to understand their data needs.
  • Ensure the accuracy and reliability of data presented.

Jobgether is a platform leveraging AI to connect job seekers with companies. They focus on quickly and fairly reviewing candidates, and providing them opportunities with partner companies.

Global

  • Investigate performance, trends, forecasts and bugs, reporting back with recommendations.
  • Collaborate with product and development teams to translate requirements into data needs.
  • Act as the primary data contact, gathering requirements and communicating progress.

Forbes Advisor's mission is to help readers turn their aspirations into reality by providing trusted advice and guidance. They are an experienced team of industry experts with decades of experience across various teams and geographies.

US

  • Partner with clients to define KPIs, dashboards, and performance reporting solutions.
  • Support pre-sales by translating client requirements into solution proposals and implementation plans.
  • Collaborate with implementation and product teams to deliver and enhance analytics solutions.

They deliver actionable analytics, automated reporting, and performance insights to banks and credit unions. They improve operational efficiency and member experience by translating business needs into scalable analytics solutions.

Global

  • Analyze large datasets to identify trends, patterns, and opportunities.
  • Design, build, and maintain dashboards and recurring reports.
  • Write efficient SQL queries to extract and transform data.

Muvr is a technology-enabled logistics and mobility platform connecting customers with on-demand moving, delivery, and hauling services. Data is central to how we operate, make decisions, and scale efficiently across markets, and they value a collaborative, data-driven culture.

US

  • Conduct exploratory data analysis across conversational, operational, and performance datasets.
  • Translate ambiguous business questions into structured analytical problems.
  • Analyze how workflow, behavior, and product usage changes translate into business value.

Cresta aims to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. They combine AI and human intelligence to help contact centers discover customer insights and behavioral best practices.

US Unlimited PTO

  • Present and translate complex information in relevant business terms
  • Regularly create, edit, and improve complex SQL queries for data extraction and automation
  • Develop robust and insightful reports on regular cadences to communicate the performance of regional sales teams, marketing events, business development, and customer lifecycles

DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. They combine data, technology, and human expertise to ensure you’re operating in a well-architected and scalable state.

$31,417–$44,031/yr
UK 7w PTO

  • Develop and maintain Power BI reports and dashboards.
  • Migrate existing Excel and Tableau reports into Power BI.
  • Carry out data validation and basic quality checks.

Activate Group was named by the Sunday Times as one of the UK’s 100 fastest-growing private companies. They employ more than 700 team members nationwide and work with some of the UK's largest fleets and insurance companies.

US Unlimited PTO 12w maternity 6w paternity

  • Design, build, and maintain dashboards within Knock’s reporting platforms used for management and executive reporting.
  • Own data quality standards across systems to ensure reporting accuracy and trust.
  • Design and document processes and procedures for data workflows, reporting, and automation.

Knock is redefining the home buying and selling experience. They are a passionate team of industry experts who are people oriented and were honored as one of Inc.’s Best Workplaces six times in the past seven years.

US

  • Lead discovery sessions with business users to understand reporting, analytics, and decision-support needs
  • Translate business questions into functional and technical requirements consumable by data and BI teams
  • Coordinate across engineering, data, ERP, and business teams to manage dependencies and timelines

Blueprint is a technology solutions firm that helps organizations unlock value from existing assets by leveraging cutting-edge technology. They are headquartered in Bellevue, Washington, with a strong presence across the United States and unified by a shared passion for solving complicated problems.

US

  • Partner closely with two core product squads and their product managers to understand goals, define success metrics, and translate product ideas into concrete analytical plans.
  • Design and execute experiments on new and existing features, including scoping test populations, determining rollout strategies, and monitoring “do no harm” tests where sample sizes are smaller.
  • Write high-quality, efficient SQL (primarily in Snowflake via Hex) to investigate product questions, build custom analyses, and create clear, reusable queries that power reporting and decision-making.

ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages.

  • Partner closely with customer teams to understand reporting and analytics needs
  • Combine Doxel data with customer data to create integrated, automated reporting solutions
  • Build and maintain dashboards and reporting engines in Power BI, Tableau, or Google Slides/Docs

Doxel AI brings computer vision to construction, so the industry can deliver what society needs to thrive. Doxel has contributed to the construction of facilities and is at an exciting stage of scale as we build upon our growing market momentum.

$150,000–$170,000/yr
US

  • Build and maintain clean, scalable data models and pipelines to support marketing analytics and reporting using tools like Snowflake, DBT, and Databricks
  • Collaborate closely with Marketing stakeholders to understand business goals and translate them into data requirements and insightful data products
  • Develop and maintain user-friendly BI solutions to monitor marketing performance, campaign effectiveness, and key KPIs

Talkiatry provides accessible, human, and responsible mental healthcare. They are a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist, utilizing innovative technology and a human-centered philosophy.

India

  • Design and execute custom SQL queries to resolve complex data inquiries.
  • Develop reports and MI dashboards, utilizing tools such as PowerPoint, ZOHO Analytics, and Microsoft Power BI.
  • Collaborate with the account team to ensure data integrity and maintain accurate MI data.

Brandtech+ (formerly known as OLIVER+) is a global team specializing in film, CGI, automation, AI, motion design, and digital/print content. As a part of The Brandtech Group, they're leveraging AI technology to revolutionize how they create and deliver work, partnering with over 300 clients in 40+ countries.