Ensure the production reliability and scalability of our customer application(s) and infrastructure services from an operations perspective. Restore database/application services, guide SRE and CS operations on any database-related issues, work with development on database defects and migrations, and strategize the scaling of the ServiceNow platform. The ideal candidate is a software engineer with a strong background in database technologies.
Ensures the production reliability and scalability of customer application(s) and infrastructure services from an operations perspective. Responsible for restoring database/application services, guiding SRE and CS operations on database-related issues, working with development on database defects and migrations, and strategizing the scaling of the ServiceNow platform. Ideal candidate is a software engineer with a strong background in database technologies, performance analysis of databases and RHEL, and strong troubleshooting skills.
As Database Administrator, you will be part of a team that manages Oracle, Postgres, Crunchy Cluster, and MySQL databases. In the Future Mode of Operation (FMO), Cassandra and MS-SQL will be added to the supported database portfolio. You will be responsible for managing and implementing automation solutions in the database environment.
This Database Administrator role includes incident handling across various systems, planning and implementing changes, updating documentation, and providing consulting support to customers and other teams. Responsibilities also cover security audits, applying security patches, and managing licensing. The position involves taking over the daily hotline, monitoring FMB mails, handling 1st-level incident response, and participating in 24/7 on-call duty for high-priority incidents.
Database administration for SQL & NoSQL DB (Postgres, Couchbase & Cassandra) running in Kubernetes and Docker. Managing the life cycle of database clusters with upgrade & patching. Prioritizing production issues with other internal support teams and support vendors, while documenting solutions. Actively facilitate continuous process improvement within the team and effectively multi-task handling day-to-day duties.