Lead and deliver a portfolio of IT, business systems, and process improvement projects from initiation through to completion
Manage project timelines, dependencies, risks, and budgets
Ensure projects are delivered on time, within scope, and aligned to business priorities

Stakeholder Management:

Work closely with senior stakeholders, including the Director of Transformation and functional leaders
Translate business needs into clear project plans and measurable outcomes
Facilitate workshops, steering groups, and project updates

IT Operations & Service Leadership:

Provide leadership and direction to the IT Operations / Helpdesk function to ensure effective day-to-day support for the organisation
Oversee incident, request, and problem management to ensure timely resolution and a positive user experience
Ensure appropriate processes, documentation, and service standards are in place and continuously improved

SFG20

SFG20 is the industry standard for building maintenance, providing services and pioneering technologies that empower people to create and sustain safer buildings. They aim to become the leading authority for built environment maintenance, protecting and enhancing the quality of life.

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