Lead cross-functional programs that enhance customer experience, improve operational efficiency, and deliver measurable business outcomes.
Develop and manage program roadmaps, project plans, timelines, budgets, and risk mitigation strategies.
Communicate program status, risks, and outcomes through regular reporting and executive updates.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.
Act as the main point of contact for all client-submitted cases and ensure regular follow-up and continuous communication.
Quickly diagnose and resolve client issues while ensuring that KPIs are being met regularly.
Coordinate with the client's help desk team to ensure seamless communication and collaboration.
Datacor provides software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. They aim to equip the industry with intuitive products that solve customers’ problems and help them use data as a competitive advantage.
Own and oversee the entire post-sales customer journey.
Act as the primary relationship owner, proactively engaging with customers.
Drive internal and external collaboration, working closely with cross-functional teams.
JLL is a leading global provider of real estate and investment management services. They help clients buy, build, occupy, manage and invest in commercial, industrial, hotel, residential and retail properties. JLL is a Fortune 500 company with operations in over 80 countries.
Enhance the integration of clients into our application.
Streamline operations, minimize friction, and facilitate effective execution.
Empower our team to deliver exceptional results efficiently.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Partner with Customer Success leads to define project scope, goals, and deliverables.
Plan, schedule, and track project timelines and milestones.
Prepare and deliver regular, concise, and impactful project updates to leadership.
SmarterDx builds clinical AI that transforms how hospitals translate care into payment. Founded by physicians in 2020, their platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Following change management process to control scope of deliverables.
Bridge is a global team of Engineers, Product Managers, Designers, and Program Managers across Hungary, the US, UK and many other countries that helps customers create work cultures people love. They define, develop, and deploy world-class, easy-to-use software for teaching, learning, and career management.
Work with customers to understand their needs and develop solutions.
Evaluate subsystems and prioritize improvements based on impact and value.
Define key metrics and monitor product adoption and user engagement.
JetBrains is best known for its IDEs and YouTrack is their flagship project management tool. They offer a high-trust, creative environment with passionate and experienced professionals.
Lead the end-to-end delivery strategy for all TrainAI programs supporting the strategic client.
Act as the senior point of contact for the client’s program, product, engineering, procurement, and quality teams.
Own P&L for the strategic client’s account, including revenue forecasting, profitability, pricing models, and cost management.
RWS unlocks global understanding by growing the value of ideas, data, and content. They value every language and culture, celebrating difference, inclusivity, and diversity to make them strong.
Partner with the Digital Experience Committee to support program scope and alignment with strategic vision.
Oversee project execution ensuring milestones are met on time and within budget.
Implement project frameworks using tools like Jira and Notion for structure and transparency.
They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead services programs and projects as part of the delivery cycle.
Drive customer deployment programs and projects.
Build and execute project work plans and revise as appropriate.
Palo Alto Networks is united by a shared mission—to protect our digital way of life. They solve real-world problems with cutting-edge technology and bold thinking. They have hybrid teams that collaborate across geographies and value trust, accountability, and shared success.
Develop and refine scalable processes that improve client implementation efficiency
Build a bridge between Implementation, Product, Engineering, Data, and Customer Success
Act as central program manager for Implementation team, manage processes to drive execution and reduce coordination overhead
SmarterDx builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, their platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Manage day-to-day client success KPIs within assigned client base.
Participate in client onboarding, portal training, and general education.
Monitor performance metrics, identify trends, and provide actionable insights.
Jobgether helps candidates get their applications reviewed quickly, objectively, and fairly against the role's core requirements using an AI-powered matching process. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company, where the final decision and next steps (interviews, assessments) are managed by their internal team.
Help design and implement lean, responsive processes to support strategic planning, decision-making, and project execution.
Develop executive-level briefings and strategy materials while managing multiple concurrent tasks in a fast-paced, high-visibility environment.
Track and manage projects, develop briefings and written materials, generate strategic recommendations to solve operational challenges, facilitate working sessions with a broad range of stakeholders, and provide administrative and programmatic support.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. The company, based in Alexandria, Virginia, has over 300 employees nationwide and specializes in applying technology, creativity and human-centered services to optimize mission delivery.
Maintain customer relationships, network, and implement success programs.
Contribute to sales, onboard and train clients, and minimize churn.
Improve customer experience through product support and handling customer complaints.
Thoropass combines simple software with expert guidance to help SaaS companies manage security compliance, security audits, and enterprise procurement security diligence. They are a rapidly expanding team based in New York, that values collaboration and innovation.
Manage a portfolio of existing customers on the SmarterDx platform.
Develop deep relationships with customers, acting as their trusted advisor.
Monitor client performance, report on financial impact, drive product expansion.
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Work within program management office to oversee multiple stakeholders and project schedule interdependencies
Effectively communicate with the geographically dispersed project team that includes subcontractors, subject matter experts, and client personnel
Work semi-autonomously with project stakeholders to resolve complex project scheduling issues
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed. They invest in technology and prototypes, bringing commercial-grade platforms and mission-ready AI to federal agencies. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors, enhancing outcomes for the government and driving lasting value.
Develop and implement end-to-end digital programs for customers.
Create a cohesive strategy with tangible goals to drive adoption and retention.
Collaborate with leaders across Support, Product, and Marketing.
Jobgether is a company that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead the Enterprise Customer Success team of approximately 5 to 8 CSMs
Provide mentorship and coaching to team to drive results
Design and launch programs to improve customer experience and operational efficiency
Simpplr is an AI-powered platform unifying the digital workplace, enhancing employee experience through engagement, enablement, and services. With over 1,000 leading organizations trusting Simpplr, they foster aligned, productive workforces and are backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital.
Coordinate and drive triage activities for product pillar initiatives.
Drive end-2-end delivery and execution for each accepted pillar initiative.
Regularly communicate the status of each pillar initiative to relevant stakeholders and internal teams.
Cloudera empowers people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, they're the preferred data partner for the top companies in almost every industry.
Build deep relationships with customers and ensure positive sentiment.
Understand customer goals and identify gaps to achieve desired outcomes.
Proactively recommend solutions and provide focused training.
Knak empowers people to be creative through its world-class enterprise email and landing page creation platform. They are focused on making successful and happy customers by providing them with an incredibly powerful, yet easy-to-use creation platform.