Develop and refine scalable processes that improve client implementation efficiency
Build a bridge between Implementation, Product, Engineering, Data, and Customer Success
Act as central program manager for Implementation team, manage processes to drive execution and reduce coordination overhead
SmarterDx builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, their platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Lead end-to-end implementation and operational rollout of new and existing programs.
Develop and execute a customer support strategy rooted in responsiveness, partnership, and operational clarity.
Partner with stakeholders to implement scalable, API-integrated pipelines that connect operational, contractual, financial, and performance data to automated workflows.
Aledade exists to empower the most transformational part of our health care landscape - independent primary care.
Drive efficiency, scalability, and operational excellence across Karat’s services.
Support cross-functional initiatives and track key operational metrics.
Design systems that improve the quality and consistency of delivery.
Karat is the world's largest interviewing company, transforming organizations globally. They provide a system for technical leaders to control hiring, elevate their teams, and stay ahead, offering live interviews, analytics, and a robust interview performance dataset.
Lead client implementations to deliver success in new and existing customers use of procurement & payment.
Manage project execution and performance to ensure that key milestones and financial objectives are achieved.
Consult customers on process improvements and opportunities after providing baseline data and process analysis.
Casechek is innovating the implant supply chain, bringing transparency to patient care costs by automating workflows for vendor-supported surgical procedures. They offer a system of record for hospitals to manage surgical cases, expose hidden expenses, and surface revenue opportunities.
Lead end-to-end program builds across high-impact global initiatives.
Serve as the central driver for programs that span functions including Product, Engineering, Marketing, Finance.
Manage progress, surface risks, and implement mitigation strategies to ensure on-time and high-quality delivery
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need. They partner with over 450 companies and provide care for 10 million people.
Lead and own full lifecycle client implementations from kickoff to go-live and stabilization.
Partner directly with healthcare organizations to understand workflows, requirements, and success criteria.
Serve as the primary liaison between clients and internal Engineering, Product, GTM, and Support teams.
Jobgether is a company that uses an AI-powered matching process to ensure job applications are reviewed quickly and fairly. They identify the top-fitting candidates and share this shortlist with the hiring company.
Serve as the main point of contact during a customer’s implementation process.
Deliver top tier customer service and support across all product areas.
Assist in training customers to ensure the successful beginning of a new customer journey.
Shopmonkey is the leading auto-repair shop software company, a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline operations.
Act as the primary owner of multiple concurrent customer implementations, balancing time to value with customers’ intended timelines
Lead customer kickoff meeting, initiating conversation on goals and desired business outcomes and setting mutually agreed upon expectations for the implementation project plan
Facilitate regular implementation working sessions with the customer, navigating customer objections when warranted
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. They have award-winning threat intelligence, emergency communication, and travel risk management solutions and serve thousands of leading businesses in more than 150 countries.
Partner with the Digital Experience Committee to support program scope and alignment with strategic vision.
Oversee project execution ensuring milestones are met on time and within budget.
Implement project frameworks using tools like Jira and Notion for structure and transparency.
They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own end-to-end project delivery, from planning to execution and closure.
Act as the primary point of contact for internal and external stakeholders.
Coordinate cross-functional teams and manage resources to deliver tailored solutions to clients.
DLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. They are a global team of 1000+ teammates from 30+ different nationalities that makes it all happen, in a flexible, remote-first dynamic culture.
Project manage the thorough implementation and onboarding of new strategic enterprise customers.
Act as a strategic consultant and extension of customers’ teams through the setup process.
Drive product utilization and revenue by minimizing implementation delays.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. The final decision and next steps (interviews, assessments) are managed by their internal team.
Work on key strategic projects for ServiceNow, driving actionable recommendations and results.
Help drive the operational cadence of various businesses and functions.
Develop project scopes and objectives, involving all relevant stakeholders.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations for better work. The company embraces a fast-paced, collaborative, and innovative high-growth environment.
Drive end-to-end program management activities across software engineering, product, science, and design for new health detection features.
Act as a liaison between Product, Software Engineering, Regulatory, Science, and QA teams through all phases of the development process.
Provide regular, clear, and concise updates on program status, progress, risks, and dependencies to collaborators, engineering teams, science teams, design teams, executive leadership,and other stakeholders.
Oura's award-winning products help its global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app.
Lead the implementation and ongoing management of systems and tools that support the Implementation organization.
Partner with cross-functional stakeholders to identify opportunities for automation and workflow optimization across the customer onboarding and deployment journey.
Map, monitor, and analyze onboarding, deployment, and activation workflows, identifying pain points in customer handoffs, internal processes, service package delivery, or tooling gaps and driving the initiatives that resolve them.
1Password is building the foundation for a safe, productive digital future. As one of the most loved brands in cybersecurity, they take a human-centric approach in everything from product strategy to user experience. They have surpassed $400M in ARR and earned a spot on the Forbes Cloud 100 for four years in a row.
Drive end-to-end planning, execution, and delivery across Underdog's 200+ person EPD organization.
Own and optimize the operating cadence including town halls, leadership reviews, planning cycles and monthly updates.
Assess and improve productivity systems (Jira, GitHub, Notion) and SDLC workflows, identifying bottlenecks and implementing solutions.
Underdog makes sports more fun by building the best products for sports fans. They are one of the fastest-growing sports companies ever with over 200 employees and a recent valuation of $1.3B, and their culture values people who care, push, and perform.
Drive execution across one to two engineering teams, ensuring predictable delivery. Maintain detailed program plans, timelines, and dependency maps. Produce clear and consistent reporting, including delivery health dashboards and executive summaries.
Yuxi Global (powered by Veritas Automata) has been a leading force in empowering Life Sciences companies to achieve their digital goals since 2005.
Work closely with our Customer Success team to coordinate partner launches post-sale.
Dig deep on process and recommend workflow solutions to streamline client operations and improve the user experience.
Roll-up your sleeves to lead demos & trainings tailored for each partner and ensure users have appropriate support
Parachute Health is transforming post-acute care through the leading digital ordering platform for medical equipment and supplies. They connect a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients get the life-saving products they need quickly and efficiently.
Lead customer implementation from contract to adoption.
Manage 30–40 concurrent projects with various stakeholders.
Conduct training sessions and ensure platform understanding.
12twenty is a platform connecting employers with early career professionals. They connect students, schools, and employers, fueling their own growth with a passion for continuous improvement and a supportive team culture.
Ensure the complete end-to-end implementation of new service offerings.
Collaborate with Product, R&D, Operations, Support, and Sales to build and execute clear rollout plans.
Coordinate service rollout projects using structured project management practices.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Define end-to-end plans, engage with executive stakeholders, drive root cause analysis, implement solutions and monitor effectiveness of solutions.
Implement scalable processes or solutions that help us effectively plan and manage multiple UX projects to meet our objectives.
Ensure transparency, alignment and clear communication of design program status and overall resourcing across the portfolio to key product development stakeholders.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.