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$60,000–$70,000/yr
US

  • Serve as the main point of contact during a customer’s implementation process.
  • Deliver top tier customer service and support across all product areas.
  • Assist in training customers to ensure the successful beginning of a new customer journey.

SaaS Project Management Customer Service Training Communication

20 jobs similar to Implementation Manager

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$60,000–$80,000/yr
US Unlimited PTO

  • Oversee end-to-end management of large-scale projects to enhance customer experience and streamline processes.
  • Act as the main point of contact for external partners throughout the project lifecycle.
  • Develop project plans and timelines to ensure team members understand expectations.

Vetcove is modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care.

$75,000–$90,000/yr
Unlimited PTO 17w maternity 17w paternity

  • Manage a portfolio of concurrent projects, overseeing all project deliverables.
  • Collaborate with Sales, Engineering, Support, and Customer Success Managers to guarantee a smooth customer experience.
  • Drive continuous improvement by enhancing project management and delivery operations processes.

Aspire.io is the world's first word-of-mouth commerce platform that leverages your brand's ambassadors, influencers, affiliates, customers, user-generated content, and social ads.

US

The Project Manager drives project execution and value creation for clients. This role plans and drives project implementation, identifying and managing project scope, goals, and deliverables. It requires identifying and managing dependencies, risks, and priorities.

RainFocus cares about its employees, customers, and the world in which we live.

US Unlimited PTO

  • Lead the deployment and adoption of innovative solutions across government and commercial clients.
  • Act as the primary operational contact for clients throughout project lifecycles.
  • Travel to client sites to kickoff projects, oversee implementation, and ensure adherence to internal policies.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

5w PTO

  • Develop a deep knowledge of our product and help customers through the implementation lifecycle.
  • Gather and interpret customer requirements and configure the AuditBoard solution.
  • Serve as a project manager for implementation projects and maintain project status.

AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market, surpassing $300M ARR and continuing to grow. The company is known for its award-winning technology and is ranked among the fastest-growing tech companies in North America.

Europe

Drive successful implementation of enterprise SaaS solutions within customer environments. Act as the primary coordinator and point of contact for multiple concurrent implementation projects. Manage expectations, resolve challenges, and drive results.

You.com is an AI-powered search and productivity platform designed to empower users with personalized, efficient, and trustworthy search experiences.

Canada 3w PTO

  • Understand client's operational processes and business context.
  • Prepare training materials and a clear implementation schedule.
  • Train store super-users, both on customer site and remotely.

ACCEO, part of Harris, provides IT products and services. With nearly 800 employees, they focus on delivering quality solutions and value ethical business practices, fostering strong relationships with clients, suppliers, and the community, offering career growth and a productive work environment.

$110,000–$145,000/yr
US

Own new customer onboardings and additional implementations for assigned accounts end-to-end. Build and maintain strong relationships with customers and become a trusted advisor. Consult with customers to deliver the appropriate implementation experience based on each customer’s maturity.

LogicGate is a global leader in Governance, Risk, and Compliance (GRC) solutions, with a mission to deliver the software and capabilities enterprises need.

$90,000–$120,000/yr
US Unlimited PTO

  • Lead client implementations to deliver success in new and existing customers use of procurement & payment.
  • Manage project execution and performance to ensure that key milestones and financial objectives are achieved.
  • Consult customers on process improvements and opportunities after providing baseline data and process analysis.

Casechek is innovating the implant supply chain, bringing transparency to patient care costs by automating workflows for vendor-supported surgical procedures. They offer a system of record for hospitals to manage surgical cases, expose hidden expenses, and surface revenue opportunities.

  • Manage the end-to-end onboarding technical process for new partners and clients.
  • Facilitate live onboarding meetings, walking clients through key workflows and feature capabilities.
  • Collaborate with cross-functional teams to troubleshoot issues and ensure all requirements are met for activation and launch.

ZayZoon's financial empowerment platform helps businesses make a big impact on employee financial wellness through services like earned wage access.

US

  • Lead and own full lifecycle client implementations from kickoff to go-live and stabilization.
  • Partner directly with healthcare organizations to understand workflows, requirements, and success criteria.
  • Serve as the primary liaison between clients and internal Engineering, Product, GTM, and Support teams.

Jobgether is a company that uses an AI-powered matching process to ensure job applications are reviewed quickly and fairly. They identify the top-fitting candidates and share this shortlist with the hiring company.

Europe

Play a critical role in scoping and delivering implementation engagements while acting as the primary point of contact for customers throughout their onboarding journey. Understand B2B ecommerce, wholesale retailing, and merchandising principles, and articulate how NuORDER facilitates best practices. Plan, organize, and manage all phases of project lifecycles to ensure successful delivery, including scoping requirements, developing project plans, managing team tasks, and success criteria.

Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

US

  • Serve as the primary point of contact for clients and develop strong relationships with key stakeholders.
  • Understand clients' business objectives and help them achieve their goals by providing expert guidance and advice.
  • Proactively identify and address client concerns and issues, and develop solutions to improve their experience.

Insight Assurance is a global audit firm on a mission to transform how organizations achieve cybersecurity and compliance.

Philippines Latin America

  • Execute end-to-end onboarding for new clients and properties.
  • Perform detailed, manual implementation work, including data setup.
  • Work within Asana to manage tasks, workflows, and deadlines.

OurAssistants connects property management and service-based businesses with highly skilled virtual professionals. They specialize in supporting accounting, operations, and back-office roles for U.S.-based clients while fostering a collaborative and growth-driven remote environment.

Australia New Zealand

  • Manage onboarding and implementation for customers, acting as the project manager.
  • Partner with customers to create and execute effective data and messaging strategies.
  • Serve as the customer’s first point of contact for support and troubleshooting.

Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They power automated communication using real-time behavioral data and strive for an inclusive team culture.

Unlimited PTO

  • Lead a team of Advisory implementation consultants.
  • Ensure client satisfaction and maximize the value of our Advisory product.
  • Manage enterprise customer implementations, technical integrations, and multi-stakeholder deployments.

Fieldguide automates and streamlines the work of assurance and audit practitioners within cybersecurity, privacy, and financial audit for global commerce.

US

  • Serve as the primary point of contact to ensure customers achieve measurable readiness outcomes.
  • Coordinate with internal teams to ensure project requirements are met on time and within scope.
  • Act as a trusted advisor, delivering best practices and strategic recommendations aligned with readiness goals.

Ethos aims to transform training development, consumption, and alignment with business outcomes to bridge the human readiness gap. They are a Series A startup with $40M+ raised, partnering with 150+ enterprise customers across various sectors.

$90,000–$110,000/yr
US

Act as the project manager for enterprise accounts, building and maintaining detailed project plans, tracking milestones, and ensuring all deliverables are completed on time. Partner with executive sponsors, firm administrators, and end users to align priorities, clarify responsibilities, and drive accountability. Advise customers on best practices in workflow design, firm operations, and change management to maximize adoption and business impact.

Karbon is the global leader in practice management software for growth-minded accounting firms.

US

  • You will own the full customer journey, from pre-sales support through onboarding, aftersales, and long-term retention.
  • Acting as a key connector between sales, operations, logistics, and service partners, you will ensure customers receive a seamless, high-quality experience at every touchpoint.
  • The position combines leadership, operational excellence, and problem-solving in a fully remote, globally distributed setting.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

UK

  • Align with internal teams on customers' business priorities and strategies.
  • Utilize a data-driven approach to adapt customer success plans and timelines.
  • Drive resolution of blockers while accelerating solution implementation.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.