Own new customer onboardings and additional implementations for assigned accounts end-to-end. Build and maintain strong relationships with customers and become a trusted advisor. Consult with customers to deliver the appropriate implementation experience based on each customer’s maturity.
Source Job
20 jobs similar to Senior Implementation Services Manager
Jobs ranked by similarity.
This position manages projects and supports partner relationships. It also leads business analysis initiatives in the Application Management Services group. The ideal candidate will have proven project and customer management success in a high-growth setting.
Totara delivers innovative products and support to its customers, setting the standard for success in its industry.
Part of a motivated and highly skilled team. Design client onboardings. Blend technical abilities and product knowledge with strong storytelling skills.
Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers.
Act as the project manager for enterprise accounts, building and maintaining detailed project plans, tracking milestones, and ensuring all deliverables are completed on time. Partner with executive sponsors, firm administrators, and end users to align priorities, clarify responsibilities, and drive accountability. Advise customers on best practices in workflow design, firm operations, and change management to maximize adoption and business impact.
Karbon is the global leader in practice management software for growth-minded accounting firms.
- Lead high-impact implementations of Rentable’s revenue management platform.
- Manage each engagement from kickoff through go-live and transition to Customer Success.
- Serve as a trusted advisor for customers and a key internal partner to CS, Product, and Support.
Rentable specializes in industry-leading martech and data SaaS products for the rentals industry and operates as a 100% remote team across the U.S.
- Lead project teams and run the project lifecycle.
- Drive the use of project management principles and methodologies.
- Establish and maintain relationships with internal/external executive sponsors.
Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients.
- Develop a deep knowledge of our product and help customers through the implementation lifecycle.
- Gather and interpret customer requirements and configure the AuditBoard solution.
- Serve as a project manager for implementation projects and maintain project status.
AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market, surpassing $300M ARR and continuing to grow. The company is known for its award-winning technology and is ranked among the fastest-growing tech companies in North America.
- Manage a portfolio of concurrent projects, overseeing all project deliverables.
- Collaborate with Sales, Engineering, Support, and Customer Success Managers to guarantee a smooth customer experience.
- Drive continuous improvement by enhancing project management and delivery operations processes.
Aspire.io is the world's first word-of-mouth commerce platform that leverages your brand's ambassadors, influencers, affiliates, customers, user-generated content, and social ads.
- Lead client implementations to deliver success in new and existing customers use of procurement & payment.
- Manage project execution and performance to ensure that key milestones and financial objectives are achieved.
- Consult customers on process improvements and opportunities after providing baseline data and process analysis.
Casechek is innovating the implant supply chain, bringing transparency to patient care costs by automating workflows for vendor-supported surgical procedures. They offer a system of record for hospitals to manage surgical cases, expose hidden expenses, and surface revenue opportunities.
Be a vital part of Marqeta's mission to change the way money moves. Work with customers, payment networks, banks, vendors, and cross-functional teams to ensure program delivery with accuracy and the highest level of quality. Use project management tools and methodologies to deliver projects on time and to exceptional standards.
Marqeta is on a mission to change the way money moves and is one of the earliest enablers of embedded finance.
Play a critical role in scoping and delivering implementation engagements while acting as the primary point of contact for customers throughout their onboarding journey. Understand B2B ecommerce, wholesale retailing, and merchandising principles, and articulate how NuORDER facilitates best practices. Plan, organize, and manage all phases of project lifecycles to ensure successful delivery, including scoping requirements, developing project plans, managing team tasks, and success criteria.
Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
- Serve as the main point of contact during a customer’s implementation process.
- Deliver top tier customer service and support across all product areas.
- Assist in training customers to ensure the successful beginning of a new customer journey.
Shopmonkey is the leading auto-repair shop software company, a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline operations.
The Project Manager drives project execution and value creation for clients. This role plans and drives project implementation, identifying and managing project scope, goals, and deliverables. It requires identifying and managing dependencies, risks, and priorities.
RainFocus cares about its employees, customers, and the world in which we live.
- Lead a team of Advisory implementation consultants.
- Ensure client satisfaction and maximize the value of our Advisory product.
- Manage enterprise customer implementations, technical integrations, and multi-stakeholder deployments.
Fieldguide automates and streamlines the work of assurance and audit practitioners within cybersecurity, privacy, and financial audit for global commerce.
- Lead the deployment and adoption of innovative solutions across government and commercial clients.
- Act as the primary operational contact for clients throughout project lifecycles.
- Travel to client sites to kickoff projects, oversee implementation, and ensure adherence to internal policies.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
Elevate customer experience from onboarding through renewal. Guide customers through platform adoption, influence product direction through feedback. Develop processes that allow us to scale customer operations globally.
Terminal49 is a fast-growing technology startup delivering real-time visibility, automation, and intelligence for global container movements.
- Lead the implementation and ongoing management of systems and tools that support the Implementation organization.
- Partner with cross-functional stakeholders to identify opportunities for automation and workflow optimization across the customer onboarding and deployment journey.
- Map, monitor, and analyze onboarding, deployment, and activation workflows, identifying pain points in customer handoffs, internal processes, service package delivery, or tooling gaps and driving the initiatives that resolve them.
1Password is building the foundation for a safe, productive digital future. As one of the most loved brands in cybersecurity, they take a human-centric approach in everything from product strategy to user experience. They have surpassed $400M in ARR and earned a spot on the Forbes Cloud 100 for four years in a row.
- Assist in managing high-impact strategy projects that support the enterprise strategy.
- Define project scope, develop project plans, and set priorities for working teams.
- Support due diligence efforts and manage integration with key partners.
UChicago Medicine has been at the forefront of medicine since 1899 and provides superior healthcare with compassion, always mindful that each patient is a person, an individual.
- Managing a growing team of OBMs who help new SMB customers with onboarding.
- Becoming an expert user of the Deel platform and drive to resolution.
- Partnering with internal teams to deliver the best customer experience.
Deel is the all-in-one payroll and HR platform for global teams with a vision to unlock global opportunity for every person, team, and business.
Lead seamless onboarding experiences that set customers up for success and establish VanishID as a trusted partner in protecting their digital footprint. Build lasting partnerships with customers through proactive engagement, regular check-ins, and responsive support. Identify opportunities to expand accounts and ensure customer feedback shapes our product and service offerings.
VanishID is a cybersecurity company that offers privacy services to protect against a wide range of cyber and physical threats.
- Build and manage relationships with customers guiding them through onboarding and implementation.
- Serve as the primary contact for customers delivering a value-driven customer journey.
- Collaborate to drive adoption, retention, and expansion by crafting success plans.
Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning.