Onboarding Manager

Team Management:

• Managing a growing team of OBMs who help new SMB customers with onboarding.
• Recruiting, hiring, and training new team members.
• Responsible for team motivation and individual personal development.

Customer Onboarding:

• Becoming an expert user of the Deel platform.
• Helping the team deal with difficult customers and complicated cases, and drive to resolution.
• Driving initiatives that are impacting cross-onboarding teams, and facilitating improvement of Customer journeys holistically.

Process Improvement:

• Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation.
• Leading key initiatives and internal projects.
• Providing training, feedback, and coaching to the onboarding managers for continuous learning and development.