Similar Jobs
See allAssociate Director, Patient Care Advocate
9amHealth
Global
Healthcare
Customer Operations
Care Coordination
Quality Improvement Specialist
Health Services Advisory Group
US
Microsoft Office
SharePoint
CRM
Healthcare Contact Center QA Specialist
Dignity Health Medical Foundation
US
EHR
Training
Communication
Manager, Clinical Quality Innovation
Spring Health
Supervisory
Communication
Problem Solving
Director of Clinical Quality and Training
Sprinter Health
US
Quality Management
Training
Clinical
Responsibilities:
- Design and develop our quality assurance program.
- Regularly monitor and conduct evaluations of interactions.
- Provide in-the-moment coaching to Advocates to improve their performance.
Requirements:
- Undergraduate degree and minimum 3-5 years quality assurance experience.
- Empathy and coaching abilities to provide feedback.
- Excellent problem-solving and analytical skills.
Why Ivy:
- Best Employer
- Deliver best-in-class care and witness exceptional patient outcomes.
- Generous PTO plans and paid holidays.
Ivy Rehab
Ivy Rehab provides world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Their culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.