Quality Improvement Specialist

Provider Engagement and Relationship Management:

• Serve as the primary contact for assigned providers and stakeholders to promote engagement in quality improvement work.
• Clearly communicate complex healthcare and QI concepts via meetings, teleconferences, and written correspondence.
• Refer inquiries appropriately and consult with supervisors and internal teams, when needed.

QI and Technical Assistance:

• Apply evidence-based QI methodologies to conduct comprehensive assessments, perform root cause analyses, and deliver technical assistance aligned with CMS project goals and metrics.
• Develop customized Quality Action Plans (QAPs) grounded in evidence-based interventions and recognized best practices.
• Collaborate with internal teams and external stakeholders to implement effective QI interventions.

Data and Reporting:

• Analyze clinical and operational data to identify performance gaps, interpret trends, and guide providers in implementing targeted QI strategies.
• Provide tailored technical assistance through data analysis, QI coaching, and coordination of relevant resources.
• Promptly and accurately document project activities, site visits, provider communications, and outcomes using HSAG and CMS-approved systems.