Manages casework throughout assigned regions, acting as the first point of contact for account questions, escalations, and urgent requests, guiding difficult cases and the role will require some travel to collaboration and successful completion of projects.
Manage the Community Care Coordinator (CCC) program, driving patient access to high-quality O&P services across Hanger Clinic’s nationwide network. This role focuses on developing and executing strategies that enhance patient engagement, streamline referral processes, and improve access to care. Ensure consistent training, operational excellence, and measurable outcomes for the CCC team, aligning with Hanger Clinic’s mission to empower patients through personalized care.
Conduct outbound welcome calls to patients across multiple time zones, following a structured multi-week outreach cadence. You will complete 40+ patient enrollments per week and place and document 100+ call attempts weekly. Use provided scripts and workflows to deliver high-quality, empathetic patient interactions that foster trust and engagement.