Director of Clinical Quality and Training

Clinical Quality Management:

• Design, implement, and oversee comprehensive clinical quality assurance programs for in-home care delivery
• Establish and monitor key performance indicators (KPIs) and quality metrics for clinical services
• Ensure compliance with HEDIS quality measures and support health plan partners in achieving quality targets

Training and Development:

• Design and implement comprehensive onboarding and continuing education programs for all clinical team members
• Develop competency assessment frameworks and ensure all clinicians meet performance standards
• Oversee the creation of engaging training materials, protocols, and resources for both technical and soft skills

Quality Oversight:

• Build and maintain a robust quality assurance and initiatives program with clear KPIs and reporting
• Ensure all clinical operations comply with state and federal regulations, including OSHA, CLIA, and HIPAA
• Maintain relationships with relevant regulatory bodies and manage audit processes