Define and lead Collections & Recoveries strategic roadmaps using data analytics.
Manage a team, providing leadership, guidance, and training.
Develop and implement the end-to-end strategy for all charged-off loan recoveries.
OppFi is a tech-enabled digital finance platform that partners with banks to offer financial products and services. With a focus on financial inclusion and customer experience, it supports consumers often overlooked by mainstream options, fostering better financial health. The company values caring, innovative, and inclusive individuals.
Coach Team Leads effectively to support and grow their teams.
Lift service standards across the Accounts department with a strong customer service background.
Drive process improvements and deliver growth in line with business goals and KPIs.
Zensurance is redefining commercial insurance for Canadian businesses through a digital-first experience. As a leading InsurTech, they help businesses thrive with tailored insurance solutions, combining technology and industry expertise and value ownership, collaboration, and innovation.
Lead and develop the credit and collections team within a global service framework.
Identify and implement process improvements to enhance efficiency in collections and customer service.
Foster a customer-centric approach and maintain strong working relationships across teams.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They identify top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Become a trusted advisor to customers and own the success of the partnership.
Help demonstrate the value for our customers and be their go-to contact.
Advocate and facilitate successful customer outcomes throughout the broader Asset Watch organization.
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience. They are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal.
Lead operational strategy and execution within the Documents & Onboarding Team.
Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.
Build and develop high-performing teams with clear responsibilities and accountability.
Clipboard Health operates a marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. They are a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Provide comprehensive leadership and strategic oversight to the hearings team and independent contractors.
Lead coaching sessions to foster development, accountability, and continuous improvement while conducting regular 1:1's in addition to mid-year and annual reviews.
Be the primary escalation point for complex hearing scenarios and internal team concerns, offering guidance and resolution for high impact accounts or escalated issues.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries and corporate headquarters are in Dublin, Ireland.
Lead a team of 8 Middle Market Credit Union Account Executives.
Set clear goals, monitor performance, and provide regular feedback.
Collaborate with senior leadership to develop and execute sales strategies.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company, they have a team of 22,500 people across 32 countries and invest in people and new advanced technologies to unlock the power of data. Experian's culture and people are important differentiators, with a focus on DEI, work/life balance, and development.
Monitor and maintain accounts within assigned portfolio.
Contact clients via verbal and written communication for payment of past due invoices.
Provide information and/or documentation to both internal and external clients.
Eurofins Scientific is an international life sciences company, providing analytical testing services across multiple industries. With 61,000 staff across approximately 900 laboratories in 61 countries, they offer a portfolio of over 200,000 analytical methods.
Professionally communicate with customers to encourage timely payments.
Maintain trustful relationships while ensuring timely payments.
Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. They are looking for an extraordinary talent who will be part of their unique and diverse team.
Oversee teams of Claims Analysts and ensure high standards of quality and service are met.
Guide team members through complex claims processing and customer service inquiries.
Foster team development and drive improvements within the department.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Serve as a primary point of contact for high value clients.
Collaborate with internal teams to enhance the overall customer experience.
Analyze and record customer data to identify trends, risks, and opportunities.
NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. They strive to win together through passionate hard work, exploring new things and recognizing every interaction matters in an inclusive and diverse environment.
Oversee a team of Claims Analysts and outsourced vendor staff.
Ensure team meets quality, production, and service expectations.
Address complex claims and customer service inquiries.
Jobgether is a platform that uses AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify top-fitting candidates and share the shortlist with the hiring company, while not replacing human judgement in the final hiring decisions.
Serve as the primary contact for large customers, addressing their post-implementation technical needs.
Collaborate with cross-functional teams to resolve issues and optimize platform performance.
Proactively identify and address customer growth opportunities and concerns to enhance satisfaction and retention.
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. Marqeta offers several benefits and believes in recognizing the contributions of our people.
Ensure client teams meet or exceed client service level agreements (SLAs) and to grow accounts.
Provide operational oversight to ensure smooth day-to-day performance while escalating matters of concern.
Partner with the Managing Director to develop strategies and foster relationships to drive growth within assigned accounts.
Williams Lea by RRD provides global business support services with over 200 years of experience. They specialize in administrative support, document production, presentation design, and marketing and communications services, helping clients operate efficiently.
Proactively contact customers with overdue accounts and identify solutions.
Navigate and resolve difficult customer situations with professionalism and empathy.
Negotiate effective payment arrangements, following Enova's call flow.
Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered Colossus™platform. They serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks to create accessible credit for millions.
Drives customer excellence through team leadership and data-backed coaching.
Acts as a subject matter expert, supporting and coaching the team.
Ensures all customer support activities comply with regulations and standards.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. They have a long history of creating magical moments for their customers.
Lead a team of Customer Success Managers to achieve targets for retention and engagement for home care agencies.
Build and maintain strong relationships with agency partners, serving as their main point of contact.
Analyze data and develop reports to track progress and identify areas for improvement.
A Place for Mom is the leading platform guiding families through every stage of the aging journey by simplifying the senior care search. With over 15,000 senior living communities and home care agencies, APFM has helped millions of families find care since 2000 and employees live the company values every day.
Oversees daily operations of the Care Management unit and ensures process implementation.
Facilitates staff development, provides regular performance feedback, and identifies areas of improvement.
Evaluates performance metrics, supports staff in care planning, and promotes interdisciplinary collaboration.
Capital Blue Cross promises to go the extra mile for our team and our community. They offer a caring team of supportive colleagues and invest heavily in training and continuing education. Employees consistently vote them one of the “Best Places to Work in PA.”
Own the product vision, strategy, and execution for Consumer Risk within Checkout.
Translate Affirm’s mission into a clear product roadmap that balances growth and scalability.
Lead and scale a team of Product Managers, fostering a culture of accountability and high performance.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company, and they value people, offering subsidized medical coverage and stipends.
Support operational excellence for strategic partners across Canada.
Optimize systems and processes to enhance performance and service quality.
Act as the primary point of contact for external agents and internal stakeholders.
Jobgether is a company that uses AI to ensure job applications are reviewed quickly and fairly. They objectively match candidates to roles and provide a shortlist to the hiring company.