Manage key strategic partners and their events/projects across various verticals.
Oversee the entire lifecycle of each partner event and coordinate with cross-functional teams.
Drive partner performance by establishing KPIs and tracking performance metrics.
Jobgether is a platform that uses AI to match candidates with jobs. They ensure applications are reviewed quickly, objectively, and fairly, and they provide a shortlist to the hiring company.
Monitor individual and team performance goals under the Director of Operations.
Serve as a SME when working with development, implementation and technology.
Provide guidance on work processes, seek efficiencies, and improve effectiveness.
CI Azumano is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers, offering 24/7 support. They value their team and provide a balanced mix of benefits, flexible work-life balance, and professional development opportunities.
Stakeholder Partnership: Work closely with the GM and MATs to determine operational policies that can support each businesses’ strategic growth objectives.
Strategic Recommendations: Develop and execute data-driven recommendations that improve our customer experience and balance cost efficiency, using a data—and technology-first approach.
Evaluate Vertical operational performance, both near and long term, against KPIs to assess opportunities for improvement, both in cost efficiency and improved service levels.
Super.com helps maximize lives for both customers and their team, aiming to help everyone experience all that life has to offer. They are a fast-paced, high-growth tech company that cares about their people and takes career progression seriously.
Manage complex, cross-functional projects for various services.
Partner with product and sales teams to ensure seamless delivery plans.
Refine project management processes to enhance operational excellence.
Jobgether is a platform that uses AI to match candidates with jobs. We are committed to a collaborative and innovative work environment, valuing inclusivity in recruitment and equal opportunity.
Own and scale Snorkel’s BPO and supply partner ecosystem to support global, 24/7 delivery.
Define and execute the strategy for partner expansion, ensuring balanced geographic coverage and reduced concentration risk.
Manage partner relationships end to end, including quality standards, performance tracking, communication, and regular operating cadences.
Snorkel AI helps enterprises transform expert knowledge into specialized AI at scale. They started as a research project in the Stanford AI Lab and work with some of the world’s largest organizations. As a rapidly scaling company with robust funding, Snorkel AI offers a unique combination of stability and the excitement of high growth.
Design and continuously improve core processes and operating standards for product operations.
Define and evolve product planning, building, launching, and review processes at scale.
Lead and develop a team of Product Operations managers.
Jobgether is a platform that uses AI-powered matching to connect job seekers with employers. It identifies top-fitting candidates and shares a shortlist with the hiring company.
Assist and support the greater operations team with strategic project management and oversight.
Play a pivotal role in ensuring projects are completed in a thorough and timely manner, ensuring the requirements of the operations team are met.
Assist in overseeing various tools such as Magento, Skubana and Salesforce to optimize process and drive growth.
Nutrafol creates clinically tested products for hair growth and provides support for people at every step of their hair journey. They embrace individuality and differences, leading by example, and empowering themselves and others with their passion for wellness and innovation.
Establish and maintain relationships with retailers and their leadership, to drive margin and improve the store’s operational efficiency.
Focus on results while building strong relationships through virtual trainings, and virtual 1:1 meeting’s.
Take part in changing the landscape of the rapidly growing virtual lease-to-own (“LTO”) market.
Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, they know how to innovate, simplify, and value all people.
Lead operational strategy and execution within the Documents & Onboarding Team.
Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.
Build and develop high-performing teams with clear responsibilities and accountability.
Clipboard Health operates a marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. They are a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Own the localization workflow for customer-facing Support assets.
Support cross-organizational accessibility and internationalization initiatives.
Establish strong relationships with Product Managers, Engineers, and external Language Service Providers.
Smartsheet helps people and teams achieve their goals with seamless work management and scalable solutions. They empower teams to automate tasks, uncover insights, and scale smarter, fostering a culture of innovation and impact with over 20 years in the industry.
Lead complex projects from initiation to completion, staying within timelines and budget.
Act as the Project Lead in project design and implementation plans.
Align IT capabilities with business needs for project success.
Jobgether utilizes an AI-powered matching process, objectively reviewing applications against core role requirements to identify top candidates for hiring companies. They ensure quick and fair evaluation, providing a shortlist to the hiring team while the internal team manages the final decision and next steps.
Lead AP operations for the United States and Canada.
Manage, coach, and develop a remote AP team.
Drive standardization across regions while remaining flexible.
Transportation Equipment Network (TEN) is the North American leader in transportation equipment and solutions. They have a diverse fleet of over 80,000 trailers and a support network of 240 service bays, 118 mobile service trucks, and 430+ skilled mechanics.
AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service, powering millions of subscriptions worldwide for organizations. Their values-driven culture enables you to Be Seen, Be Yourself, and Do Your Best Work.
Lead change management to keep stakeholders informed of product changes.
Analyze customer feedback and operational trends to inform product strategy.
Drive product quality through feedback channels and operational playbooks.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own the operational excellence strategy for Customer Care.
Manage and optimize outsourced partner relationships (BPOs).
Design and launch new operational flows.
Hims & Hers is a health and wellness platform with a mission to help the world feel great through the power of better health. They are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”.
Serve as the primary point of contact for assigned strategic partners, supporting day-to-day communication and relationship management.
Collaborate with the Implementation team to ensure smooth rollouts of BetterHelp services, including project planning and operational execution.
Proactively troubleshoot and resolve partner issues, ensuring timely solutions and high satisfaction.
BetterHelp's mission is to remove traditional barriers to therapy and make mental health care accessible. They are the world’s largest online therapy service, with over 30,000 licensed therapists, and are committed to being part of the solution for mental health services.
Lead and manage cross-functional projects related to process optimization and governance.
Collaborate with individuals across various functions and levels to foster a productive work environment.
Define and document best practices for product operations, implementing standardized processes.
Applied Systems, Inc. is an insurance technology company that provides innovative software and services to its customers. The company has 40+ years of experience in the Insurtech industry and fosters a culture where employees are valued and encouraged to learn and grow.
Respond to inquiries from users via phone and Secure Message.
Liaise with claims team to resolve claims related issues.
Identify and troubleshoot technical difficulties; log issues in ticketing system.
WCG partners with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. They understand that work gives hope, strengthens relationships and drives economic growth. The company has a diverse and inclusive workplace with a track record of high employee engagement and teamwork.
Ensure progress and provide clear visibility of project status.
Work across departments to ensure alignment with project objectives.
Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure applications are quickly and fairly reviewed against core role requirements.
Support the development of Care Operations strategies and planning efforts.
Identify, develop and execute initiatives that improve operational efficiency, compliance, and the patient and provider experience across Care Operations.
Analyze operational data to identify trends, determine root causes, and generate actionable recommendations for improvement; drive data insights to action plans.
Equip is a virtual eating disorder treatment program that aims to ensure everyone with an eating disorder can access effective treatment. Founded in 2019, Equip has been a fully virtual company since its inception and is proud of its highly-engaged, passionate, and diverse culture.