Sr. Program Manager, Operational Excellence
Remote regions
USBenefits
Unlimited PTO
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About the role:
- Drive process innovation and partner performance within the Care Experience organization.
- Lead the design and implementation of new operational flows for customer care teams.
- Play a key role in shaping how we support our customers at scale.
What You Will Do:
- Manage and optimize outsourced partner relationships (BPOs).
- Design and launch new operational flows.
- Champion process improvement and standardization.
What You’ll Bring:
- 8-12+ years of experience leading operational programs.
- 4+ years of experience specifically managing outsourced partners (BPOs).
- Strong systems thinking, Six Sigma/Lean methodology exposure, and change management expertise.
Hims & Hers
Hims & Hers is a health and wellness platform with a mission to help the world feel great through the power of better health. They are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”.