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Program Architecture:
- Build the Ops vendor management program from the ground up, designing frameworks and SOPs to source and assess vendors
- Monitor usage, performance, ROI, SLAs, and renewals
Performance Management, Optimization and Governance:
- Lead oversight for third-party service partners, ensuring strict alignment with KPIs, SLAs, and contractual obligations
- Analyze vendor data and financial performance to identify trends, surface insights, and drive continuous improvement
- Hold ongoing QBRs, retros, and standing check-ins to ensure vendors are performing
Procurement + Contract Renewals:
- Support teams in evaluating (or re-evaluating) the ideal vendors, creating templates and repeatable processes to ensure we are bringing on the best vendors, under the right terms, and proactively renewing or discontinuing vendors based on performance
- Partner with Finance, InfoSec, and Legal to manage renewals and ensure all vendors meet our rigorous compliance and security standards
Alma
Alma simplifies access to high-quality, affordable mental health care by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. They are available in all 50 states, with over 20,000 therapists in their growing network.