Vendor Program Manager, Process Innovation

Alma

Remote regions

US

Salary range

$110,000–$157,000/yr

Benefits

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Program Architecture:

  • Build the Ops vendor management program from the ground up, designing frameworks and SOPs to source and assess vendors
  • Monitor usage, performance, ROI, SLAs, and renewals

Performance Management, Optimization and Governance:

  • Lead oversight for third-party service partners, ensuring strict alignment with KPIs, SLAs, and contractual obligations
  • Analyze vendor data and financial performance to identify trends, surface insights, and drive continuous improvement
  • Hold ongoing QBRs, retros, and standing check-ins to ensure vendors are performing

Procurement + Contract Renewals:

  • Support teams in evaluating (or re-evaluating) the ideal vendors, creating templates and repeatable processes to ensure we are bringing on the best vendors, under the right terms, and proactively renewing or discontinuing vendors based on performance
  • Partner with Finance, InfoSec, and Legal to manage renewals and ensure all vendors meet our rigorous compliance and security standards

Alma

Alma simplifies access to high-quality, affordable mental health care by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. They are available in all 50 states, with over 20,000 therapists in their growing network.

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