Professionally communicate with customers to encourage timely payments.
Maintain trustful relationships while ensuring timely payments.
Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. They are looking for an extraordinary talent who will be part of their unique and diverse team.
Prepare, validate, and submit client invoices accurately and on time.
Conduct consistent outreach to client contacts to confirm invoice receipt and resolve disputes.
Collaborate with Sales, Account Management, and Customer Support teams to align on client status.
RigUp is a source-to-pay solution built for energy, combining purpose-built software with expert teams. They empower energy companies and their suppliers to work better together and have raised over $750M in funding.
Proactively contact customers with overdue accounts and identify solutions.
Navigate and resolve difficult customer situations with professionalism and empathy.
Negotiate effective payment arrangements, following Enova's call flow.
Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered Colossus™platform. They serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks to create accessible credit for millions.
Researches overdue account balances and follows up on delinquent payments.
Reviews unpaid and underpaid claims, resubmitting or appealing as necessary.
Responds to customer inquiries, resolves discrepancies, and prepares adjustments.
Accendra Health helps deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. They have a presence in communities nationwide through their Apria and Byram Healthcare brands.
Research and contact customers on accounts receivable balances.
Provide timely and accurate responses to escalated billing issues.
Identify risky customers and provide problem resolution.
Enterprise Fleet Management is a full-service fleet management business for companies, government agencies, and organizations with medium-sized fleets. With over 50 fully staffed offices nationwide and a North American fleet of 765,000 vehicles, they are committed to the investment and development of their people.
Oversee and execute patient collection initiatives.
Monitor outbound patient outreach campaigns to resolve outstanding balances.
Collaborate across billing, AR, and customer support teams to resolve discrepancies.
Spring Health aims to revolutionize mental healthcare by removing barriers to access. They partner with over 450 companies and serve 10 million people, offering tailored care and generating positive ROI for employers.
Lead and develop the credit and collections team within a global service framework.
Identify and implement process improvements to enhance efficiency in collections and customer service.
Foster a customer-centric approach and maintain strong working relationships across teams.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They identify top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own the end-to-end collections process for the entire AR aging, driving timely resolution of past-due balances through proactive outreach and negotiation
Evolve and enhance collections strategies aligned with company policies, customer segmentation, and risk profiles
Spearhead continuous improvement initiatives be leveraging AI specifically in process documentation, automation, and tooling enhancements to scale the business
Grafana Labs is a remote-first, open-source powerhouse with more than 20M users of Grafana around the globe. They help more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack and thrive in an innovation-driven environment.
Support accurate posting of cash receipts and preparation of related reports to keep customer accounts up to date.
Prepare and manage weekly purchase order and portal reconciliation reports, including timely submission of invoices in third-party billing portals.
Triage and respond to Accounts Receivable Zendesk tickets, including W9 and remittance information requests, to provide timely support to internal and external stakeholders.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. They embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows.
Receive and respond to telephone, email, web and other customer, country and patient inquiries.
Enter new customer information in Salesforce.
Appropriately field calls for payment collection or reimbursement and billing and process them.
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics.