Client Services Associate

Essential Duties and Responsibilities:

• Receive and respond to telephone, email, web and other customer, country and patient inquiries.
• External and internal customer outreach to obtain missing information, to support collections and to inform.
• Enter new customer information in Salesforce.

Qualifications:

• 2+ years experience of working in customer services and billing role involving direct interaction with preferably typical healthcare stakeholders, including patients and family members.
• Strong interpersonal skills, able to communicate with internal and external stakeholders.
• Able to handle difficult conversations effectively and resolve enquiries and complaints to the mutual satisfaction of both parties.

Work Environment:

• This is a home based office position.
• The Client Services Associate has the ability to travel internationally up to 5% and for some trips involving longer stays.