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Coaching and Leadership:
- Focus on developing leadership and coaching skills of Team Leads.
- Ensure they are effectively supporting and growing their teams.
- Proactively work with HR to manage performance.
Service Excellence:
- Use strong customer service to set a high bar.
- Lift service standards across the Accounts department.
- Improve customer journey to elevate satisfaction.
Growth and Strategy:
- Design and drive upsell and cross-sell campaigns to boost growth.
- Drive process improvements and deliver growth in line with KPIs.
- Stay accountable for driving performance to exceed targets.
Zensurance
Zensurance is redefining commercial insurance for Canadian businesses through a digital-first experience. As a leading InsurTech, they help businesses thrive with tailored insurance solutions, combining technology and industry expertise and value ownership, collaboration, and innovation.