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Operations
Team Leadership & Mentorship:
- Manage, coach, and develop a remote customer service team.
- Be responsible for hiring, onboarding, and continuous performance feedback to ensure a consistent, empathetic patient experience.
- Scale high-performance teams in a customer-first environment.
Workflow Architecture:
- Design and optimize the end-to-end registration journey.
- Build the processes that handle high-volume inbound calls and email inquiries.
- Ensure no patient "to-do" is left unfinished.
Data-Driven Oversight:
- Create and maintain real-time dashboards to monitor key performance indicators (KPIs).
- Monitor Average Handle Time (AHT), Service Level Objectives (SLOs), and conversion rates.
Form Health
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team deeply invested in their core value to put patients first, and also deeply committed to creating a culture where every employee is valued and they learn and improve together.