Supervisor, Referral Support Advocacy

As a Supervisor of Referral Support Advocacy, you will lead and inspire a team that provides amazing care, and produces better health outcomes for our patients. You'll develop a team of highly engaged Referral Support Advocates and ensures a high quality patient experience within our service level agreements. As healthcare is a quickly evolving and changing industry, you will lead your team through these changes to ensure their ongoing success. Responsibilities: Recruit, interview, hire, and train new staff. Manage your team's performance; specifically quality, accordance to established SLAs and KPIs. Model a culture reflective of our Core Company Values Ensure all team members have completed training thoroughly and identify areas that need additional training and performance management Articulate company and department level goals and how your team can influence Troubleshoot roadblocks and monitor case movement. Partner with leadership for quality oversight of all member requests, this includes qualitative feedback and adherence to SLAs Influential in hiring, career development and performance management of the Referral Support Advocate team.