Source Job

• Own strategic client relationships and executive communication.
• Drive retention & expansion through renewal, upsell, and cross-sell strategies.
• Design integrated growth plans across various marketing channels.

Directive is a remote-first team of performance marketers obsessed with driving measurable growth for B2B SaaS and tech companies.

• Provide strategic leadership to clients.
• Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes.
• Manage all Executive relationships between ServiceNow and assigned clients.

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology. They provide an intelligent cloud-based platform that connects people, systems, and processes for over 8,100 customers, including 85% of the Fortune 500®.

• Own a portfolio of strategic and enterprise customer relationships, driving adoption, retention, and renewals.
• Serve as a trusted partner to senior executives and operations leaders, aligning our platform with their business objectives.
• Build and refine strategic account playbooks, processes, and success frameworks as we continue to scale.

Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI.

• Dedicate 2-3 days each week to on-site client visits to foster relationships.
• Drive the success of HopSkipDrive’s Enterprise business by achieving ambitious revenue growth targets.
• Retain and expand a portfolio of existing clients by delivering exceptional service.

HopSkipDrive solves complex transportation challenges where there is a heightened need for safety, equity, and care. They connect those needing extra support to highly-vetted caregivers on wheels, and their software solves transportation challenges for schools. HopSkipDrive is a Series D company with over $100M in funding.

• Manage strategic accounts, develop new business opportunities, and position the company as a leading provider.
• Work closely with pharmaceutical, biotech, and clinical research organizations to deliver insights.
• Manage the full sales cycle, including prospecting, proposal development, negotiation, and closing deals.

PointClickCare is the leading provider of Long-Term and Post-Acute Care (LTPAC) Real-World Data (RWD) and Real-World Evidence (RWE) solutions.

Manage and grow a portfolio of enterprise clients, driving meaningful software expansion and business impact. Be the primary strategic contact for accounts, combining consultative relationship-building with proactive growth initiatives. Identify opportunities, navigate complex deal processes, and execute strategic account plans.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.

• Oversee a portfolio of key accounts and will be responsible for developing and driving strategic initiatives.
• Develop and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies.
• Analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They're committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation.

• Own 4–5 highly strategic, national accounts with a mandate to drive deep, multi-phase growth
• Build and execute comprehensive account strategies that align with each customer's portfolio roadmap, operational goals, and investment timelines
• Engage and build relationships with senior decision-makers and cross-functional stakeholders

SmartRent is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.

• Accountable for achieving business goals, such as account growth, profit, and customer satisfaction.
• Develop and execute strategies aligned with Viseven's marketing to drive upsell tactics and grow revenue.
• Provide direction for internal operational activities, including staff development and project management.

Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009, with over 700 professionals worldwide.

• Lead a high-performing team dedicated to client satisfaction, retention, and growth.
• Oversee onboarding, engagement, and training programs while ensuring clients maximize the value of products and services.
• Act as a trusted advisor to key accounts, build long-term relationships, and collaborate closely with Sales, Product, and Marketing teams to deliver a seamless customer experience.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Lead, mentor, and coach a high-performing team of Enterprise and Strategic CSMs.
• Partner with CSMs to develop and execute comprehensive success plans for each Enterprise and Strategic account, focusing on executive alignment, value realization, and risk mitigation.
• Systematically gather and communicate customer feedback and insights to Product and Engineering teams to influence the product roadmap and drive innovation.

Teramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization. They are trusted by Fortune 500 companies and businesses of all sizes across industries and are committed to excellence, delivering the highest quality in every aspect of their work.

• Lead a high-performing team to drive revenue growth across payers, providers, and enterprise life sciences organizations.
• Develop and execute strategies that deepen customer relationships and expand product adoption.
• Shape the future of the enterprise business by developing the strategy for selling new use cases into accounts.

Redox is on a mission to accelerate healthcare’s transformation with useful data by connecting and powering real-time healthcare data exchange.

• Function as the strategic lead for Strategic clients, conveying and delivering Headspace’s value while building strong, referenceable relationships.
• Develop a deep understanding of each client’s business needs, strategic priorities, and challenges, helping them succeed with Headspace.
• Independently develop and execute strategic account plans that align with client business objectives, retention goals, and Headspace’s growth strategy.

Headspace provides access to lifelong mental health support, combining evidence-based content, clinical care, and innovative technology. They aim to help millions of members around the world get effective, personalized, and accessible mental health support.

This is an expansion-focused role where you drive product adoption and grow revenue across a portfolio of accounts. You will uncover whitespace opportunities and lead upsell, cross-sell, and renewal discussions. Collaborate with CSMs to strengthen retention and expansion strategy and work cross-functionally with Product, Marketing, and Sales to influence strategy and improve customer experience.

They are a fast-growing SaaS company helping businesses connect the physical and digital worlds through modern technology.

• Lead multi-platform paid and owned media strategies for large, complex client accounts.
• Manage client objectives, expectations and timelines and communicates changes and updates to internal team members.
• Identify potential account and/or project risks/issues and develops contingency plans.

Media Cause is an award-winning, mission-driven marketing and fundraising agency that helps nonprofits grow and accelerate their impact.

Become a product expert and help customers use Linear effectively and assist prospects through the trial and evaluation phase. Generate a strong pipeline and exceed quarterly and annual targets. Build relationships with key stakeholders within accounts, understand client needs deeply, align Linear’s solutions to business objectives and shape decision criteria.

Linear is an issue tracking and project management tool that combines UI elegance with world-class performance for product teams to do their best work.

• Own the overall health, retention, and growth of assigned accounts; serve as the primary point of contact, coordinating across internal teams to ensure consistent delivery, clear communication, and alignment with customer goals.
• Build and maintain trusted relationships with executive, clinical, operational, and technical stakeholders across enterprise healthcare organizations; develop a deep understanding of customers’ strategic priorities, success criteria, and organizational dynamics to guide long-term partnership and value realization.
• Create and maintain account plans that include success metrics, KPIs, renewal timelines, and expansion strategies; use data and analytics to monitor performance, identify optimization opportunities, and inform proactive engagement.

Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations. Founded in 2021, Zus partners with HIEs and other data networks to aggregate patient clinical history.

• Renew, upsell, and cross-sell to existing customers, positioning Firstup's value proposition.
• Cultivate deep relationships with senior executives at the Director, SVP, and VP levels.
• Partner with the Customer Experience Team to ensure customer adoption and success with the Firstup platform.

Firstup's mission is to improve the employee experience at every moment that matters, large and small.

• Own a portfolio of Enterprise customers with responsibility for renewals and expansion.
• Lead strategic account planning, renewal strategy, and expansion motions across complex, multi-stakeholder accounts.
• Proactively identify growth opportunities across teams, use cases, and business units.

Common Room is a customer intelligence platform that captures buying signals, providing AI enrichment and automation to help companies reach the right person with the right context at the right time. They have raised over $50 million from top-tier investors and are backed by 25+ operators.

• Lead the Customer Success team, providing mentorship and professional development.
• Design and deliver onboarding programs and training sessions for smooth product adoption.
• Serve as the primary liaison for key accounts, providing strategic guidance.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.