Account Executive United States Commercial – Customer Success

Customer Ownership:

• Own the overall health, retention, and growth of assigned accounts.
• Serve as the primary point of contact, coordinating across internal teams to ensure consistent delivery, clear communication, and alignment with customer goals.

Relationship & Stakeholder Management:

• Build and maintain trusted relationships with executive, clinical, operational, and technical stakeholders across enterprise healthcare organizations.
• Develop a deep understanding of customers’ strategic priorities, success criteria, and organizational dynamics to guide long-term partnership and value realization.

Renewals & Expansion:

• Own renewal strategy and execution for enterprise accounts, ensuring value is clearly articulated and realized.
• Identify and advance expansion opportunities in partnership with customers by aligning additional use cases, capabilities, or scale with their evolving needs.