Sr Engagement Manager

Team Leadership:

• Build a collaborative environment - coach/mentor team members.
• Recruit, motivate and develop highly skilled staffs that focuses on service delivery of key performance metrics as per the client contract.
• Actively contribute to org-wide strategies, in defining and implementing those along with contributing to team’s roadmap and portfolio of services in alignment to the wider organization.

Responsibilities:

• As an Senior Engagement Manager, you’ll lead the delivery management of multi-functional medium/large scale AWS programs, covering project planning, delivery assurance and verification, tracking and reporting, and risk/mitigation planning.
• Take accountability for our customers to ensure the program(s) realizes financial benefits and transformational outcomes, constantly identify and develop new business opportunities.
• Work with engineering leads in strategizing and executing multi-year roadmap on portfolio of products, applications, and services.

Customer Focus:

• Ensure quality execution and proactively identify potential customer issues and resolve them with speed and efficiency, to drive satisfaction, outcomes, and deliver positive customer partner experience.
• Coordinate, measure, monitor and communicate on program(s) health.
• Maintain a relentless focus across the team on continuous improvement, planning and implementing changes to process, service and technology to transform how the team operates.